Summary
Overview
Work History
Education
Skills
Languages
Core Strengths Skills
Timeline
Generic

Monica Echavarria Hurtad

Summary


Logistics professional prepared to drive operational excellence and team productivity. With solid track record of enhancing logistics workflows and ensuring seamless supply chain management, consistently meets organizational objectives. Known for fostering collaborative team environments and adapting to dynamic challenges, leveraging skills in logistics planning and effective communication to deliver results.

Overview

16
16
years of professional experience

Work History

Logistics Team Leader

SIEMENS CANADA
06.2024 - Current
  • Manage the day-to-day operations of the Distributor's accounts, including Order Management and Order Processing, overseeing a multicultural team of 7 logistics professionals
  • Implemented a process, conducted training sessions, and provided personalized development, resulting in a 30% increase in team performance
  • Revamped the backorder management report by integrating data analytics to forecast potential delays, reducing lead times and improving delivery accuracy
  • Piloted a new customer communication protocol, resulting in a significant point improvement in Customer surveys and reducing customer escalations
  • Successfully managed escalation responses for sales order and delivery issues, collaborating with cross-functional teams to resolve problems and ensure high levels of customer satisfaction
  • Strategic Cross-Functional Collaboration, partnering with senior leadership and key departments to develop impactful solutions, empower direct reports, and drive business growth
  • Delivered comprehensive KPI reports to over 10 Distributor Sales Managers, highlighting customer behavior and order entry trends to boost revenue and improve backorder resolution
  • Implement automation and digitalization initiatives to enhance productivity and eliminate time-consuming daily tasks
  • Collaborated with the IT team to design the automation of IAP returns, cutting manual processing time by 75% and reducing errors by 60%
  • Establish a vendor performance review process that focuses on claim resolution efficiency, resulting in the escalation of two vendors with the highest claim delivery rates, which dramatically improved their performance
  • Championed process improvement projects within the organization by identifying areas for potential optimization, proposing solutions, and leading teams in the successful execution of change initiatives.

Logistics Team Leader

SIEMENS MEXICO
11.2023 - 05.2024
  • Identified and resolved critical bottlenecks in the FA & CS E2E logistics process, resulting in a reduction in delivery times for essential orders of clients and improved customer retention
  • Liaised between customers and the supply chain to resolve order, shipment, and billing issues
  • Collaborated cross-functionally to align fulfillment with customer needs, resulting in a reduction in escalations and improved service levels
  • Monitored and managed customer backorders by implementing proactive tracking to reduce lead times and enhance delivery accuracy
  • Handled escalated orders to ensure timely and effective solutions
  • Led continuous improvement initiatives with the supply chain, optimizing workflows, reducing errors, and standardizing best practices for a more agile, efficient logistics operation

Supply Chain Logistic Analyst

SIEMENS MEXICO
02.2010 - 10.2023
  • Order to Cash / Order Management: Monitor the status of Customer backorders to ensure timely delivery
  • Developed and implemented the creation of automatic Purchase Orders
  • Maintained SAP records, confirmed orders, created delivery notes, and invoiced sales to ensure seamless order fulfillment
  • Supported sales in building accurate monthly revenue forecasts through analysis of backorders, deliveries, and customer-level data
  • Managed SieSales case inquiries, providing timely, effective responses to internal and external customers on logistics and service
  • Proactively managed purchase order lifecycle, coordinating with vendors, freight, customs, and carriers to ensure seamless order-to-delivery

Material Disponent for Central America

SIEMENS MEXICO
11.2008 - 01.2010
  • Delegated in Siemens El Salvador
  • Assignment for a project called 'CDR (Centro de Distribution Regional) in El Salvador'
  • Manage replenishment purchase orders, checking inventory levels, stock turnover rate, and customer demand analysis
  • Monitoring & Support purchasing orders from the different Central America warehouses (Guatemala, Honduras, Panama)
  • Collaborated to Align Central America logistic procedures
  • Responsible to train local personnel

Education

Bachelor’s Degree - International Business

Universidad Del Valle De Atemajac (UNIVA)

Skills

Effective comunicator

  • Relationship Builder
  • Customer-Focused Leadership
  • Automation Strategy Development
  • Collaborative Leadership Approach
  • Order Management
  • Growth mindset
  • Proficient in SAP E1P
  • Proficient in SieSales
  • Proficient in Power BI
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Languages

English
Spanish

Core Strengths Skills

  • Strong Communicator & Relationship Builder
  • Customer-centric leadership
  • Automation-Driven Approach
  • Transformative Team Leadership
  • Order fulfillment
  • Growth mindset

Timeline

Logistics Team Leader

SIEMENS CANADA
06.2024 - Current

Logistics Team Leader

SIEMENS MEXICO
11.2023 - 05.2024

Supply Chain Logistic Analyst

SIEMENS MEXICO
02.2010 - 10.2023

Material Disponent for Central America

SIEMENS MEXICO
11.2008 - 01.2010

Bachelor’s Degree - International Business

Universidad Del Valle De Atemajac (UNIVA)

Similar Profiles

CREATE PROFILE
Monica Echavarria Hurtad