Monica Medina
Hanford
Summary
Earnest individual with experience in the human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
RH Community Builders
Fresno, CA
01.2025 - Current
- Facilitated peer support groups, enhancing participants' coping strategies and community engagement.
- Developed individualized recovery plans in collaboration with clients, promoting personalized growth and empowerment.
- Provided crisis intervention support, ensuring timely access to resources and services for individuals in need.
- Conducted workshops on mental health awareness, fostering understanding and reducing stigma within the community.
- Collaborated with multidisciplinary teams to coordinate care plans, improving service delivery efficiency for clients.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
Kitchen Staff Member
RH Community Builders
Fresno, CA
06.2024 - 10.2024
- Prepared and assembled meals according to standardized recipes and dietary guidelines.
- Operated kitchen equipment safely, maintaining cleanliness and organization in work areas.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Trained new staff on food preparation techniques and safety protocols.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Housing Specialist
RH Community Builders
Fresno, CA
07.2023 - 06.2024
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Reviewed documentation and input data into the computer system to complete the eligibility process, re-certifications, and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Facilitated communication between clients and other service providers.
Monitor
Elevate Community Services
Fresno, CA
02.2022 - 07.2023
- Lead Shelter Monitor
- Assisted clients with obtaining a clean room and clean environment
- Filed paperwork
- Obtain good relationships with clients
- Transport clients to appointments
Crew Member
Popeyes® Louisana Kitchen
Lemoore, CA
09.2017 - 12.2020
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
UEI College - Fresno
Fresno, CAUEI College - Fresno
Fresno, CAAssociate of Arts - Social Work
Fresno City College
Fresno, CA03-2028
Skills
- Tenant Rights
- Affordable Housing
- Case Management
- Social Services
- Relationship Building
- Implementing Client Care Plans
- Peer advocacy
- Mental health awareness
Certification
CPR Certified
Timeline
Certified Peer Support Specialist
RH Community Builders
01.2025 - Current
Kitchen Staff Member
RH Community Builders
06.2024 - 10.2024
Housing Specialist
RH Community Builders
07.2023 - 06.2024
Monitor
Elevate Community Services
02.2022 - 07.2023
Crew Member
Popeyes® Louisana Kitchen
09.2017 - 12.2020
UEI College - Fresno
High School Diploma -
UEI College - Fresno
Associate of Arts - Social Work
Fresno City College