Monica Mata Suarez
Canmore,Canada
Summary
Hospitality professional with extensive experience in supervising teams within luxury and high-pressure settings. Expertise in service excellence, operational coordination, and managing client relationships. Recognized for meticulous attention to detail and effective problem-solving skills. Proven ability to support special projects and collaborate across departments to enhance guest experiences.
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
Communitea Cafe
Canmore, Canada
07.2023 - Current
- - Supervise and train staff in restaurant operations and customer service.
- - Support planning and execution of on-site concerts and private events, including coordination of logistics, schedules, and catering.
- - Collaborate with management and external partners to ensure events run smoothly and align with brand standards.
- - Monitor service quality and guest satisfaction, implementing improvements based on feedback.
Golf Pro Shop Attendant
Four Seasons Resort Costa Rica
Peninsula Papagayo, Costa Rica
12.2020 - 06.2023
- - Provided personalized attention to high-profile guests, recommending premium products and managing sales in a luxury environment.
- - Supervised the inventory and presentation of the pro shop and beverage cart ensuring high standards of image and operational efficiency.
Teacher
Cloud Forest School
Monteverde, Costa Rica
01.2018 - 11.2019
- - Taught English, science, and math classes to first and second-grade students in a bilingual, nature-based environment.
- - Designed integrated activities that promoted critical thinking, early literacy, and scientific exploration with an environmental focus.
Education
Bachelor's Degree - English Teaching
Universidad Hispanoamericana de Costa Rica
Puntarenas, Costa Rica07.2025
Skills
- Bilingual communication
- Client relationship management
- Luxury team supervision
- Pressure management
- Adaptability in diverse settings
- Sustainability expertise
- Multicultural customer service
- Team leadership
- Property management systems
- Google Workspace proficiency
- Microsoft Office suite
- Basic design skills with Canva
- Video conferencing tools
Websites
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
- Enthusiastic about outdoor activities, which foster resilience and balance in fast-paced work environments. Passionate about cultural experiences, travel, and continuous learning—particularly in areas related to hospitality, service innovation, and team development. Enjoys creative expression through the arts and values meaningful time with loved ones.
References
References available upon request.
Timeline
Restaurant Supervisor
Communitea Cafe
07.2023 - Current
Golf Pro Shop Attendant
Four Seasons Resort Costa Rica
12.2020 - 06.2023
Teacher
Cloud Forest School
01.2018 - 11.2019
Bachelor's Degree - English Teaching
Universidad Hispanoamericana de Costa Rica
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