Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Masini

Brantford,ON

Summary

Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

17
17
years of professional experience

Work History

Secretary

Dessco Countertops
09.2022 - 06.2023
  • Created and updated records and files to maintain document compliance.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained daily report documents, memos and invoices.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Entered data into system and updated customer contacts with information to keep records current.

Secretary/Salesperson

Granite Inc.
09.2011 - 06.2019
  • Entered data into system and updated customer contacts with information to keep records current.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared invoices and managed billing and payments
  • Managed all ordering of supplies and materials
  • Scheduled appointments and conducted follow-up calls to clients.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Secretary/Salesperson

Busche Granite
03.2006 - 10.2009
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Dealt with clients and helped them with stone selections and taking payments.

Education

Aesthetics/Business

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
06.2019

Skills

  • Appointment Scheduling
  • Sales Support
  • Filing and data archiving
  • Supply Ordering

Languages

English
Native or Bilingual

Timeline

Secretary

Dessco Countertops
09.2022 - 06.2023

Secretary/Salesperson

Granite Inc.
09.2011 - 06.2019

Secretary/Salesperson

Busche Granite
03.2006 - 10.2009

Aesthetics/Business

Sheridan College Institute of Technology And Advanced Learning
Monica Masini