Monica Masini
Brantford,ON
Summary
Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
Work History
Secretary
Dessco Countertops
09.2022 - 06.2023
- Created and updated records and files to maintain document compliance.
- Composed inter-office correspondence and provided product and service information to customers.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained daily report documents, memos and invoices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Entered data into system and updated customer contacts with information to keep records current.
Secretary/Salesperson
Granite Inc.
09.2011 - 06.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared invoices and managed billing and payments
- Managed all ordering of supplies and materials
- Scheduled appointments and conducted follow-up calls to clients.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Secretary/Salesperson
Busche Granite
03.2006 - 10.2009
- Handled daily scheduling tasks and provided administrative support for entire department.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Dealt with clients and helped them with stone selections and taking payments.
Education
Aesthetics/Business
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.2019
Skills
- Appointment Scheduling
- Sales Support
- Filing and data archiving
- Supply Ordering
Languages
English
Native or Bilingual
Timeline
Secretary
Dessco Countertops
09.2022 - 06.2023
Secretary/Salesperson
Granite Inc.
09.2011 - 06.2019
Secretary/Salesperson
Busche Granite
03.2006 - 10.2009
Aesthetics/Business
Sheridan College Institute of Technology And Advanced Learning