Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Martinez

Los Angeles

Overview

3
3
years of professional experience
2019
2019
years of post-secondary education

Work History

Hotel Housekeeper

Freehand
Los Angeles
01.2023 - 03.2024
  • Checked for damaged or missing items in each room.
  • Changed bed linens, made beds with fresh linens after guests checked out.
  • Organized housekeeping carts with necessary supplies at the start of shift.
  • Swept hallways, lobbies and stairwells on a daily basis.
  • Stripped beds of soiled linen upon checkout of guests from their rooms.
  • Provided excellent customer service by responding quickly to inquiries.
  • Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
  • Vacuumed carpets, dusted furniture, washed windows and walls.
  • Inspected bathrooms for cleanliness and replenishment of supplies.
  • Informed supervisor when additional cleaning tasks were required during shift.
  • Assisted with laundry duties such as washing towels and sheets.
  • Transported trash from hotel rooms to designated areas on a regular basis.
  • Implemented special cleaning requests and DND (Do Not Disturb) preferences as per guest requirements.
  • Used wheeled cart to carry linens, towels and cleaning supplies from room to room.

Liquor Store Associate

DNA Liquor
Compton
10.2022 - 01.2023
  • Checked identification of customers to ensure they met legal drinking age requirements.
  • Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
  • Processed customer transactions using cash register accurately and efficiently.
  • Conducted price checks for customers when requested.
  • Organized displays to attract customers and promote sales.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Liquor Store Associate

Andy’s liquor
Inglewood
06.2021 - 09.2022
  • Checked identification of customers to ensure they met legal drinking age requirements.
  • Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
  • Processed customer transactions using cash register accurately and efficiently.
  • Provided excellent customer service by being friendly, helpful and courteous.
  • Resolved customer complaints quickly and professionally.
  • Kept up-to-date on current promotions, discounts, specials and other offers.
  • Greeted customers, answered questions and provided product knowledge.
  • Ensured all safety protocols were followed while handling alcoholic beverages.
  • Received shipments of new products and checked for accuracy against invoices.
  • Restocked merchandise on shelves as needed.
  • Maintained cleanliness of store by sweeping floors, dusting shelves and organizing items.
  • Assisted in stocking shelves with liquor products.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.

Education

Santee High School
Los Angeles, CA

Skills

  • Cash handling
  • Customer service
  • Transaction processing
  • Effective communication
  • Time management
  • Team collaboration
  • Patience and empathy
  • Multitasking and organization
  • Clear communication
  • Room inspection
  • Supply restocking
  • Problem solving

Languages

English
Professional
Spanish
Professional

Timeline

Hotel Housekeeper

Freehand
01.2023 - 03.2024

Liquor Store Associate

DNA Liquor
10.2022 - 01.2023

Liquor Store Associate

Andy’s liquor
06.2021 - 09.2022

Santee High School
Monica Martinez