Monica Martinez
Los Angeles
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
Work History
Hotel Housekeeper
Freehand
Los Angeles
01.2023 - 03.2024
- Checked for damaged or missing items in each room.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Swept hallways, lobbies and stairwells on a daily basis.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Provided excellent customer service by responding quickly to inquiries.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Informed supervisor when additional cleaning tasks were required during shift.
- Assisted with laundry duties such as washing towels and sheets.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Implemented special cleaning requests and DND (Do Not Disturb) preferences as per guest requirements.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
Liquor Store Associate
DNA Liquor
Compton
10.2022 - 01.2023
- Checked identification of customers to ensure they met legal drinking age requirements.
- Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
- Processed customer transactions using cash register accurately and efficiently.
- Conducted price checks for customers when requested.
- Organized displays to attract customers and promote sales.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Liquor Store Associate
Andy’s liquor
Inglewood
06.2021 - 09.2022
- Checked identification of customers to ensure they met legal drinking age requirements.
- Performed inventory management duties such as counting bottles, restocking shelves and tracking stock levels.
- Processed customer transactions using cash register accurately and efficiently.
- Provided excellent customer service by being friendly, helpful and courteous.
- Resolved customer complaints quickly and professionally.
- Kept up-to-date on current promotions, discounts, specials and other offers.
- Greeted customers, answered questions and provided product knowledge.
- Ensured all safety protocols were followed while handling alcoholic beverages.
- Received shipments of new products and checked for accuracy against invoices.
- Restocked merchandise on shelves as needed.
- Maintained cleanliness of store by sweeping floors, dusting shelves and organizing items.
- Assisted in stocking shelves with liquor products.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
Education
Santee High School
Los Angeles, CASkills
- Cash handling
- Customer service
- Transaction processing
- Effective communication
- Time management
- Team collaboration
- Patience and empathy
- Multitasking and organization
- Clear communication
- Room inspection
- Supply restocking
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Hotel Housekeeper
Freehand
01.2023 - 03.2024
Liquor Store Associate
DNA Liquor
10.2022 - 01.2023
Liquor Store Associate
Andy’s liquor
06.2021 - 09.2022
Santee High School