monica marquez
Manteca
Summary
Professional with experience in front desk operations, adept at managing customer interactions through phone and email while maintaining a professional demeanor. Demonstrated ability to create and maintain databases for customer information, ensuring accurate data tracking and reporting. Skilled in coordinating care and developing individualized discharge plans, focusing on patient assessment and safety post-hospitalization. Proficient in inventory management and office supply procurement, contributing to efficient office operations.
Overview
23
23
years of professional experience
Work History
Discharge Planner
San Joaquin General Hoapital
French Camp
04.2013 - 03.2025
- Managed front desk operations such as answering phones and responding to emails.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Created spreadsheets to track data points related to customer accounts.
- Evaluated patient's ability to live independently or function within an assisted living facility prior to release from the hospital.
- Identified any potential barriers or risks that may impede successful outcomes post-discharge.
- Developed individualized discharge plans for hospitalized individuals according to their physical and mental health needs.
- Created a safe environment for discharged patients by providing information about safety precautions at home and in the community.
- Assisted families in understanding insurance coverage options so they can make informed decisions about necessary treatments post-hospitalization.
- Educated families on available resources in order to help them better understand their loved one's diagnosis and treatment plan before being discharged from the hospital.
- Created, updated, and maintained databases of customer information.
- Ensured that all office supplies were stocked and ordered necessary items when needed.
- Assisted with the preparation of reports using MS Word and Excel.
- Processed incoming mail by sorting, distributing, and sending out replies promptly.
Shift Leader
Carls jr
Manteca
06.2002 - 01.2011
- Resolved customer complaints promptly and professionally.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored inventory levels and ordered supplies as needed.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Education
General Studies
San Joaquin Delta College
Stockton, CASkills
- Care coordination
- Patient assessment
- Discharge planning
- Data management
- Customer service
- Report preparation
- Team collaboration
- Inventory management
- Cash handling
- Data tracking
- Time management
- Employee scheduling
- Budgeting and finance
- Staff training and development
Timeline
Discharge Planner
San Joaquin General Hoapital
04.2013 - 03.2025
Shift Leader
Carls jr
06.2002 - 01.2011
General Studies
San Joaquin Delta College