Monica Marcia Valle
South San Francisco,CA
Summary
Experienced with front desk operations. Utilizes strong organizational skills to maintain efficient office workflows. Track record of providing excellent customer service and effectively managing administrative tasks. Seeking the opportunity to grow in the company.
Overview
12
12
years of professional experience
Work History
Lead Desk Clerk
John King Senior Community
11.2016 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for residents and visitors.
- Assisted residents with inquiries, providing information on services and amenities available within the community.
- Maintained accurate resident records and documentation, promoting operational efficiency and compliance.
- Trained new desk clerks on procedures, enhancing team performance and service quality standards.
- Helped management with waiting list updates and any other tasks assigned by them.
- Checked in and out designated equipment, keys, and supplies.
Care Provider
In-Home Supportive Services (IHSS) Provider
08.2014 - Current
- Delivered personalized care plans to enhance patient comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Coordinated meal planning efforts based on dietary restrictions or preferences.
Retail Sale
Xody Jewelry and Gallery
12.2013 - 09.2014
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in processing transactions efficiently, maintaining accuracy in cash handling and register operations.
Housekeeper
Buena Vista Manor Senior Center
05.2013 - 11.2013
- Maintained cleanliness and sanitation standards in resident living spaces.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
Some College (No Degree) - English-as-a-Second-Language Education
City College of San Francisco
San Francisco, CAHigh School Diploma -
Instituto Tecnico Ricaldone
El Salvador, San Salvador12-2009
Skills
- Problem-solving skills
- Database entry
- Attention to detail
- Microsoft office
- Flexible and adaptable
- Team player attitude
- Property management software (Basic Knowledge on OneSite
- Active listening
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Lead Desk Clerk
John King Senior Community
11.2016 - Current
Care Provider
In-Home Supportive Services (IHSS) Provider
08.2014 - Current
Retail Sale
Xody Jewelry and Gallery
12.2013 - 09.2014
Housekeeper
Buena Vista Manor Senior Center
05.2013 - 11.2013
Some College (No Degree) - English-as-a-Second-Language Education
City College of San Francisco
High School Diploma -
Instituto Tecnico Ricaldone
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