Monica Mallo
Toronto,ON
Summary
Dedicated Mother, yoga instructor, program facilitator and content creator. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. With over 20 years in the workforce, working with customers, building relationships, growing businesses, skilled in both individual and team roles. Committed to adding value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Content Creator and Facilitator
Powerful Kids Yoga
03.2012 - Current
- Wrote quality content for continuing education courses accredited by the Yoga Alliance of Canada
- Produced original, creative content for promotional advertisements and marketing materials.
- Used diverse teaching materials and motivational approaches to instruct students.
- Enhanced leadership abilities and expertise by delivering forward-thinking content to over 200 students.
- Continuing support and collaboration with graduates of all trainings.
Certified Yoga Instructor
Power Yoga Canada
01.2010 - Current
- Provided guidance and instruction on all elements of yoga practice for up to 11 classes a week.
- Cultivated and maintained strong member relationships by providing individualized service.
- Created curriculum for different skill levels to offer exceptional service for students.
- Upheld safety standards, adhered to compliance requirements and attended continuing education courses to maintain credentials.
Studio Manager
Power Yoga Canada
01.2012 - 02.2015
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Provided high customer satisfaction by resolving problems with knowledgeable and friendly service.
- welcomed customers and asked open-ended questions to better determine needs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Organized and maintained client databases for accurate communication information.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education
Post-Degree Certificate - Public Relations - Corporate Communications
Seneca College of Applied Arts And Technology
North York, ON06.2005
Bachelor of Arts - Spanish
York University
Toronto, ON06.2002
Skills
- Informational Outlines
- Database Maintenance
- Issue and Conflict resolution
- Email Communication
- Unique Course Development
- Leadership and Coaching
- Critical Thinking
- Cooperative Attitude
- Customer Relations
- Retreat Programs
- CPR Certification
Certification
Certified Yoga Instructor over 1000 hours of training.
TEFL (Teach English as a Second Language) Certificate.
Timeline
Content Creator and Facilitator
Powerful Kids Yoga
03.2012 - Current
Studio Manager
Power Yoga Canada
01.2012 - 02.2015
Certified Yoga Instructor
Power Yoga Canada
01.2010 - Current
Post-Degree Certificate - Public Relations - Corporate Communications
Seneca College of Applied Arts And Technology
Bachelor of Arts - Spanish
York University
Similar Profiles
Seanna FlorindoSeanna Florindo
Owner and Instructor at Footprints Kids YogaOwner and Instructor at Footprints Kids Yoga
Peter HermanPeter Herman
Office assistant at POWERFUL MEDICAL s.r.o.Office assistant at POWERFUL MEDICAL s.r.o.
Mo ZhouMo Zhou
Site Coordinator at Powerful BuildingSite Coordinator at Powerful Building
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board