Monica Lara
Richmond
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Call Center Supervisor
Handyman Heroes
11.2022 - Current
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
Staffing Assistant
Select Staffing Agency
05.2021 - 11.2022
- Enhanced candidate placement rates by effectively screening and interviewing potential job applicants.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
- Maintained comprehensive records of candidate interviews, placements, and follow-up activities to ensure accurate documentation.
- Built strong relationships with hiring managers to better understand their staffing needs and deliver tailored solutions.
Office Manager
At First Glance Prenatal Studio
09.2018 - 03.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
Behavior Treatment And Analysis
11.2017 - 04.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Brand Ambassador/Customer Service Representative
Urban Remedy
09.2015 - 11.2017
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School - East Bay
Pleasant Hill, CA02.2024
Phlebotomy License - Phlebotomy
Contra Costa Medical Career College, Inc.
Antioch, CA09.2016
High School Diploma -
Pinole Valley High School
Pinole, CA06.2015
Skills
- Employee Motivation
- Training Management
- Team Collaboration
- Interpersonal Communication
- Bilingual
Timeline
Call Center Supervisor
Handyman Heroes
11.2022 - Current
Staffing Assistant
Select Staffing Agency
05.2021 - 11.2022
Office Manager
At First Glance Prenatal Studio
09.2018 - 03.2019
Administrative Assistant
Behavior Treatment And Analysis
11.2017 - 04.2018
Brand Ambassador/Customer Service Representative
Urban Remedy
09.2015 - 11.2017
Cosmetology License - Cosmetology
Paul Mitchell The School - East Bay
Phlebotomy License - Phlebotomy
Contra Costa Medical Career College, Inc.
High School Diploma -
Pinole Valley High School
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