Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Lara

Richmond

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Call Center Supervisor

Handyman Heroes
11.2022 - Current
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Maximized employee retention, fostering a supportive work environment and offering growth opportunities.

Staffing Assistant

Select Staffing Agency
05.2021 - 11.2022
  • Enhanced candidate placement rates by effectively screening and interviewing potential job applicants.
  • Streamlined the onboarding process for new hires, resulting in reduced time to productivity.
  • Maintained comprehensive records of candidate interviews, placements, and follow-up activities to ensure accurate documentation.
  • Built strong relationships with hiring managers to better understand their staffing needs and deliver tailored solutions.

Office Manager

At First Glance Prenatal Studio
09.2018 - 03.2019
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Administrative Assistant

Behavior Treatment And Analysis
11.2017 - 04.2018
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Brand Ambassador/Customer Service Representative

Urban Remedy
09.2015 - 11.2017
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School - East Bay
Pleasant Hill, CA
02.2024

Phlebotomy License - Phlebotomy

Contra Costa Medical Career College, Inc.
Antioch, CA
09.2016

High School Diploma -

Pinole Valley High School
Pinole, CA
06.2015

Skills

  • Employee Motivation
  • Training Management
  • Team Collaboration
  • Interpersonal Communication
  • Bilingual

Timeline

Call Center Supervisor

Handyman Heroes
11.2022 - Current

Staffing Assistant

Select Staffing Agency
05.2021 - 11.2022

Office Manager

At First Glance Prenatal Studio
09.2018 - 03.2019

Administrative Assistant

Behavior Treatment And Analysis
11.2017 - 04.2018

Brand Ambassador/Customer Service Representative

Urban Remedy
09.2015 - 11.2017

Cosmetology License - Cosmetology

Paul Mitchell The School - East Bay

Phlebotomy License - Phlebotomy

Contra Costa Medical Career College, Inc.

High School Diploma -

Pinole Valley High School

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Monica Lara