MONICA KOHLI

TBS Canada was opening its first Flagship Outlet store in 2013. I was approached to lead this project to ensure success.

• Maintained impeccable professional standards in the area of customer service, sales, visual merchandising, inventory management, personnel management & development
• Achieved 10 years of consistent YOY sales growth .
• Worlds best store opening within TBS.
• Highest $/Sq foot profitability in N America.
• Always ranked within top 10 stores in NA.
• Coached and retained entire staff across this tenure while delivering highest standards of customer service
• Delivered highest KPI's including generating highest loyalty and return customer metrics in Canada.

All the above responsibilities were relevant to this position as well.

• Employed a variety of teaching methods including lectures, demonstrations, and hands-on activities to maintain engagement throughout lessons.
• Developed positive relationships with students by promoting open communication channels and addressing individual needs promptly.
• Contributed to the development of successful pottery workshops for both beginners and advanced learners.