Summary
Overview
Work History
Education
Skills
Websites
Timeline
Volunteer

Monica Klawitter

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Senior Transportation Manager

Coca Cola Canada
06.2010 - 03.2023
  • Managed a team of 3 direct reports
  • In charge of all freight movement within Canada and USA for the Minute Maid Company
  • Built network synergies by partnering with customer facing teams and established an avenue for cross-pollination of business intelligence
  • Management of 36M in yearly contracts and established objectives to of service improvement, cost reduction and enhanced supplier communication
  • Oversaw tripling of service contracts and service suppliers while fostering relationships that improved efficiency and business intelligence
  • Consistent 98.5% success in on-time service level
  • Saved 1.445M for the Transportation Budget in a turbulent financial environment by directing carrier requests for proposals
  • Developed operational synergies with vendors and customer base, including Loblaws, Walmart, Sobeys, and Metro
  • Responsibilities include various commodities such as Chilled, Frozen, and Tetra Juices, Dairy, Raw
  • Materials, Hazmat, Tanker Movements
  • Procurement Specialist- Negotiation lead for contracted transport within Canada and USA for both FTL and LTL
  • Management of rates in the TMS (OTM System) collaborating with Logistics Procurement North-America
  • Designing and maintaining a specific routing guide for all lanes within Canada and some USA locations inbound and outbound for both FTL and LTL
  • Operational experience (e.g., route planning, scheduling, dispatching, network optimization, freight costing) and performance management
  • HR responsibilities to hire and execute onboarding, Training and development of new Employees
  • Developed strong communication and organizational skills through working on group projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.

Logistics Specialist -Senior Team Lead

LOBLAW COMPANIES
11.2001 - 06.2010
  • Performing transportation planning functions for the various types of transportation systems such as rail freight, and highway, ocean, and air
  • Identifying existing service levels along with existing and anticipated needs for transportation modes
  • Increase trailer efficiency, cubic capacity, and weight
  • Reduce carrier waste dollars, detention fees, and wait time charges
  • Freight Planners and outbound freight through collaboration with Area Transportation teams
  • Develop and implement internal procedures, select and manage external 3rd party warehouse and transportation providers
  • Develop and implement integrated routing system for inbound/Outbound transportation
  • Provide ongoing support once the system is fully deployed
  • Utilize the system as a tool to drive inbound/Outbound freight savings
  • Responsible for common carrier performance, day to day operations, capacity, on-time delivery of 98%
  • Develop and implement cost effective Logistics solutions for new/existing Service & Delivery initiatives
  • Assisting scheduling department with appointments and time slotting to ensure information is correct
  • Training of new employees and cross training within the group
  • Store level visual merchandising in various departments
  • Oversaw phases of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Prepared timely rate estimates and strategic bid packages.
  • Detected and resolved multifaceted issues related to business direction and operations.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.

Flight Attendant /Customer Sales and Service Agent

AIR CANADA
07.1998 - 06.2001
  • Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight
  • Ensuring mandatory safety procedures are followed
  • Liaising with the flight deck crew (pilots) to ensure a smooth and well operated flight with excellent customer communications
  • Handling onboard incidents and emergencies
  • Handling a medical incident or emergency, including providing First Aid as required
  • Ensuring the general orderliness of the aircraft
  • Ensuring customer feedback is shared with management and taking an active role in helping management operate to provide the best possible customer experience
  • Completing and submitting required safety reports
  • Inbound Reservations Agent, booking the most suitable accommodations for clients
  • Experienced in destination representative, holding welcome meetings, handling complaints, and resolving problems as they arise
  • Selling and organizing resort excursions and other activities
  • Dealing with unforeseen ‘non-client' problems, e.g
  • Flight delays, weather conditions; resolving
  • maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions; keeping up to date with local events and activities, which may be of interest to clients;
  • Checking hotel standards and safety procedures; completing risk assessments and health and safety checks; keeping basic accounts and records, and writing reports; assisting in the support and training of new holiday representatives
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Advised passengers of flight regulations to maximize safety and security.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Assisted passengers with storing luggage and helped locate seating.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Assisted passengers in boarding and deplaning aircraft.

Flight Attendant/ Inbound Sales and Service

SKYSERVICE AIRLINES
10.1994 - 06.1998
  • Communicating with customers through one-on-one interactions and general intercom announcements in a warm, friendly and professional manner
  • Welcoming customers and engaging with them throughout the flight to create a comfortable, friendly environment
  • Ensuring mandatory safety procedures are followed
  • Liaising with the flight deck crew (pilots) to ensure a smooth and well operated flight with excellent customer communications
  • Provide inflight snack, meal, and beverage service and the sale of onboard products
  • Operation of and assistance with the inflight entertainment system
  • Assisting customers with a variety of needs including carryon baggage stowage, seating arrangements and general comfort
  • Handling onboard incidents and emergencies
  • Handling a medical incident or emergency, including providing First Aid as required
  • Ensuring the general orderliness of the aircraft
  • Completing and submitting required safety reports
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Used excellent customer service skills in addressing passengers' needs.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Responded to passenger emergencies to provide first aid.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Education

Diploma - Arts

Cawthra Park S.S of The Performing
Mississauga, ON
06.1987

Diploma - Flight Attendant

International Institute of Travel
05.1993

Diploma - undefined

CITT -Canadian Institute of Traffic and Transportation

Diploma - undefined

CICB - Canadian Institute of Customs Brokers

Customs Brokers Certificate - undefined

CICB (Canadian Institute

completed.CITT-Certificate - Canadian - undefined

Institute of Traffic and Transportation

Skills

  • Customs In-house System, Windows 95, 98, XP, 2007 Office 2000, Excel, Access, Power Point Outlook
  • Express, Biceps (AS400), Transportation Manager, WMS, Microsoft Office 2007(Excel, Access, Word),
  • SharePoint, Elvis, Telxon, JDA (TMS SYSTEM) OTM (online management system), SAP, Power BI , Social
  • Media Marketing, Facebook Business, Google Business ,YouTube Marketing, Instagram, Canva,
  • Relationship Management, Detail Oriented, Collaboration, Procurement, Supply Chain Experience,
  • Compliance, Contract Management, Analysis, MS Office, Vendor Management, Project Management,
  • Customer Service, Purchase Orders, SAP, Business Administration, Visual Merchandising/Planogram
  • LICENSES & CERTIFICATES
  • Customer Service Certificate, Flight Attendant/ Passenger Sales & Service

Timeline

Senior Transportation Manager

Coca Cola Canada
06.2010 - 03.2023

Logistics Specialist -Senior Team Lead

LOBLAW COMPANIES
11.2001 - 06.2010

Flight Attendant /Customer Sales and Service Agent

AIR CANADA
07.1998 - 06.2001

Flight Attendant/ Inbound Sales and Service

SKYSERVICE AIRLINES
10.1994 - 06.1998

Diploma - Arts

Cawthra Park S.S of The Performing

Diploma - Flight Attendant

International Institute of Travel

Diploma - undefined

CITT -Canadian Institute of Traffic and Transportation

Diploma - undefined

CICB - Canadian Institute of Customs Brokers

Customs Brokers Certificate - undefined

CICB (Canadian Institute

completed.CITT-Certificate - Canadian - undefined

Institute of Traffic and Transportation

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Monica Klawitter