Monica Kelly
Van Nuys
Summary
Skilled Property Manager with a proven track record at Hanes Properties, excelling in tenant relations and lease negotiations. Demonstrated success in enhancing occupancy rates and streamlining eviction processes, ensuring regulatory compliance. Expert in financial management and team leadership, consistently achieving goals with a focus on customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Property Manager
Northoak property management
Van Nuys
02.2018 - 02.2022
- Facilitated tenant paperwork processing and verification.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Collected monthly assessments, rental fees, deposits and payments.
- Processed evictions when necessary in accordance with state laws and procedures.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Exercised direct supervision over property staff.
Property Manager
Hanes Properties
Van Nuys
01.2011 - 01.2018
- Facilitated tenant paperwork processing and verification.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Processed evictions when necessary in accordance with state laws and procedures.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CASkills
- Tenant relations
- Lease negotiations
- Property maintenance
- Financial management
- Vendor management
- Regulatory compliance
- Customer service
- Conflict resolution
- Team management
- Eviction processes
- Background checks
- Rental policies
Timeline
Property Manager
Northoak property management
02.2018 - 02.2022
Property Manager
Hanes Properties
01.2011 - 01.2018
High School Diploma -
North Hollywood High School