Monica Juarez
Perris
Summary
Dynamic and detail-oriented professional with extensive experience at Riverside University Health System Medical Center. Proven track record in enhancing patient satisfaction through effective communication and problem-solving. Proficient in EPIC and insurance verification, while ensuring HIPAA compliance. Recognized for training staff and implementing process improvements that streamlined operations and reduced wait times.
Overview
17
17
years of professional experience
Work History
Admissions and Collections Clerk
Riverside University Health System Medical Center
06.2021 - Current
- Manage patient check-in and check-out processes, ensuring seamless workflow and satisfaction.
- Maintain accurate patient records and verify insurance information for billing purposes.
- Communicated effectively with patients regarding procedures, policies, and healthcare services available.
- Train new reception staff on office protocols, enhancing team performance and service delivery.
- Implemented process improvements that reduced patient wait times and improved front desk operations.
- Collaborated with medical staff to ensure timely communication of patient needs and follow-up care.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Experience with Epic
- knowledge of Medicare,MISP, Medical IEHP and private insurances
- Making sure authorization is received before appointment.
- Provide patient with insurance resources if there is no coverage for scheduled appointment.
- Registering and pre-registering patients for clinic visits or hospital stays
Health Services Assistant
Riverside University Health System Medical Center
05.2008 - 06.2021
- Conducted patient intake, ensuring accurate information collection and documentation.
- Monitored vital signs, recording changes for physician review and timely intervention.
- Trained new staff on office protocols, enhancing team efficiency and patient care quality.
- Implemented electronic health records system updates, improving data accuracy and retrieval speed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted healthcare professionals with patient examinations and procedures, ensuring comfort and safety.
Education
High School Diploma -
March Mountain High School
Moreno Valley, CANo Degree -
Regional Occupational Program Medical Assistant
Riverside, CASkills
- HIPAA regulations knowledge
- Patient scheduling
- Patient registration
- Proficient in Spanish
- Problem-solving
- Teamwork
- Proficient in managing multiple tasks
- Insurance verification
- Medical terminology proficiency
- EPIC
- Medicare
Languages
Spanish
Full Professional
Timeline
Admissions and Collections Clerk
Riverside University Health System Medical Center
06.2021 - Current
Health Services Assistant
Riverside University Health System Medical Center
05.2008 - 06.2021
High School Diploma -
March Mountain High School
No Degree -
Regional Occupational Program Medical Assistant