Monica Jani
Toronto,Canada
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
7
7
years of professional experience
Work History
Administrative Assistant (ConEd)
George Brown College
Toronto
07.2024 - Current
- Fielded in-person, telephone, and email inquiries from students and staff.
- Provided administrative assistance to the college Dean and other staff members.
- Responded to inquiries from current students about their academic progress or program requirements.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Advised students on course selection according to their individual interests and abilities.
- Evaluated transcripts from previous institutions to determine transfer credit eligibility.
- Researched college policies, procedures, regulations, and curriculum requirements.
- Provided guidance and support to students on academic, career, and personal issues.
- Served as a liaison between faculty members and departments in order to resolve any conflicts or discrepancies quickly.
- Maintained accurate records of student enrollment in each class section offered by the department.
- Maintained accurate records of student grades and attendance data.
Contact Center Agent
George Brown College
Toronto, ON
06.2023 - 07.2024
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies, and implementing secure filing systems.
- Managed students' expectations by clarifying needs, identifying options, and recommending programs and services.
- Offered resolutions to de-escalate calls and solve student issues using the Salesforce platform.
- Assisted new students inquiring about financial aid by helping walk-ins, callers, and emails with information requests.
- Contributed ideas for process improvements that would increase efficiency of contact center operations.
Financial Services Representative
Ministry of Government and Consumer Services
Greater Sudbury, ON
09.2022 - 02.2023
- Reviewed general ledger accounts for accuracy and completeness prior to month-end closing activities.
- Developed and implemented internal controls to ensure compliance with company policies and procedures.
- Provided support for the preparation of monthly, quarterly, and annual financial reports.
- Prepared bank reconciliations to ensure accuracy of accounts payable and receivable ledgers.
- Assisted with financial forecasting and budgeting processes.
- Maintained accurate records of all transactions utilizing QuickBooks software.
- Assisted managers with additional duties during employee absences.
Customer Solutions Advisor
Scotia Bank
Toronto, ON
08.2021 - 09.2022
- Answered over 60 calls per shift to meet fast-paced call center demands
- Recorded debit, credit, and account transactions in computer spreadsheets and databases.
- Maintained detailed records of all financial transactions for audit purposes
- Reviewed financial documents and ensured accuracy of data entry into automated systems
- Assisted customers with completing forms related to their financial accounts, as needed.
- Recommended improvements in products, services, and billing methods to management to prevent future problems.
- Liaised between customers, sales teams, operations teams, and other departments as necessary to ensure a positive customer experience.
- Participated in regular meetings with management team regarding current projects or initiatives related to improving overall customer experience
Executive Assistant
Shah Trading Company
Toronto, ON
08.2018 - 08.2021
- Oversaw inventory control processes ensuring availability of supplies at all times
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Monitored incoming emails and responded accordingly in a timely manner
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules
- Set up meeting and event logistics for senior management and updated calendars
- Assisted in developing policies and procedures pertaining to office administration matters
Education
Certification - Payroll Administrator
George Brown College
Toronto, ON05.2023
Post-Graduate Diploma - Accounting And Payroll
Seneca College of Applied Arts And Technology
North York, ON04.2018
Bachelor of Commerce - Business And Organizational Administration
R.J Tibrewal Commerce College
Ahmedabad, India05.2015
Skills
- Banner
- Wait well, Salesforce
- AS400
- Administrative Support
- Critical Thinking
- Problem solving
- Team collaboration
- Student advising
- Conflict resolution
- Excel spreadsheets
- Project coordination
- Deadline oriented
Languages
- English, Full Professional
- Hindi, Full Professional
- Gujarati, Full Professional
References
References available upon request.
Timeline
Administrative Assistant (ConEd)
George Brown College
07.2024 - Current
Contact Center Agent
George Brown College
06.2023 - 07.2024
Financial Services Representative
Ministry of Government and Consumer Services
09.2022 - 02.2023
Customer Solutions Advisor
Scotia Bank
08.2021 - 09.2022
Executive Assistant
Shah Trading Company
08.2018 - 08.2021
Certification - Payroll Administrator
George Brown College
Post-Graduate Diploma - Accounting And Payroll
Seneca College of Applied Arts And Technology
Bachelor of Commerce - Business And Organizational Administration
R.J Tibrewal Commerce College
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