Hi, I’m
MONICA JANI
Scarborough,ON
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
6
years of professional experience
Work History
Ministry of Government & Consumer Services
Financial Services Representative
09.2022 - Current
Job overview
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Processed cash, check and credit card payment transactions.
- Maintained records of accounts.
- Monitored financial transactions and recommended ways to increase productivity.
- Oversaw operations of finance department, set goals and objectives and designed framework for these to be met.
- Used various office machines to scan, fax and print financial documents.
- Reconciled bank statements and prepared payroll and entered information into online system.
scotia bank
Customer Solutions Associate
08.2021 - 08.2022
Job overview
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
Cash Money Ltd
Inbound Customer Service Representative
03.2021 - 08.2021
Job overview
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Maintained strong call control and quickly worked through scripts to address problems.
Shah Trading Ltd
Executive Assistant
08.2018 - 02.2021
Job overview
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar for client appointments.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
- Managed daily invoices, reports and proposals.
- Recorded and maintained updated information on company services.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Post-Degree Certificate from Accounting & Payroll
04.2018
Gujarat UniversityGujarat, India
Bachelor of Commerce from Accounting And Finance
05.2015
Skills
- Customer service-focused
- Financial planning expert
- Equifax Application Engine
- Clerical
- Data management
- Customer service
- Computer skills
- Active listening
- Teambuilding
- Account Documentation
- Information Gathering
- Cash Handling
- Accounts Payable and Accounts Receivable
Timeline
Financial Services Representative
Ministry of Government & Consumer Services
09.2022 - Current
Customer Solutions Associate
scotia bank
08.2021 - 08.2022
Inbound Customer Service Representative
Cash Money Ltd
03.2021 - 08.2021
Executive Assistant
Shah Trading Ltd
08.2018 - 02.2021
Seneca College of Applied Arts And Technology
Post-Degree Certificate from Accounting & Payroll
Gujarat University
Bachelor of Commerce from Accounting And Finance
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