Monica Jani
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Contact Center Agent
George Brown College
Toronto, ON
06.2023 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed student's expectations by clarifying needs, identifying options and recommending programs and services.
- Offered resolutions to de-escalate calls and solve student issues.
- Assisted new students inquiring about financial aid by assisting walk-ins, callers and emails with information requests.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Performed administrative duties such as booking placement test, making referrals, responding to emails.
Financial Services Representative
Ministry of Government and consumer services
Greater Sudbury, ON
09.2022 - 02.2023
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Maintained detailed records of all financial transactions for audit purposes.
- Performed financial calculations for amounts due, interest charges and balances.
- Reviewed financial documents and ensured accuracy of data entry into automated systems.
- Assisted customers with completing forms related to their financial accounts as needed.
- Reviewed bank statements regularly for irregularities or discrepancies in transaction activity.
- Verified accuracy of data entered into automated systems prior to processing payments or other financial transactions.
Customer Solutions Advisor
Scotia Bank
Toronto, ON
08.2021 - 09.2022
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Liaised between customers, sales teams, operations teams, and other departments as necessary to ensure a positive customer experience.
- Collaborated with colleagues across departments to resolve complex issues encountered by customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Participated in regular meetings with management team regarding current projects or initiatives related to improving the overall customer experience.
- Advised customers on options available to them based on their individual needs or requests.
Executive Assistant
Shah Trading Company
Toronto, ON
08.2018 - 08.2021
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Set up meeting and event logistics for senior management and updated calendars.
- Assisted in developing policies and procedures pertaining to office administration matters.
Education
Post-Graduate Diploma - Accounting And Payroll
Seneca College of Applied Arts And Technology
North York, ON04.2018
Bachelor of Commerce - Business And Organizational Administration
R.J Tibrewal Commerce College
Ahmedabad, Gujarat05.2015
Skills
- Answering Questions
- Gathering Information
- Call Center Operations
- Problem-Solving Skills
- Payment Processing
- Interpersonal Skills
- Banner
- IFIS
- Cisco
- NAV
- AS400
- MS Office
- Waitwell
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
References
References available upon request.
Timeline
Contact Center Agent
George Brown College
06.2023 - Current
Financial Services Representative
Ministry of Government and consumer services
09.2022 - 02.2023
Customer Solutions Advisor
Scotia Bank
08.2021 - 09.2022
Executive Assistant
Shah Trading Company
08.2018 - 08.2021
Post-Graduate Diploma - Accounting And Payroll
Seneca College of Applied Arts And Technology
Bachelor of Commerce - Business And Organizational Administration
R.J Tibrewal Commerce College
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