Monica Holguin
Angwin
Summary
Systematic Administrative Assistant with over 5 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. I have master various skills by working as an accounting assistant. Mastered how to: be detail-oriented, organized, trustworthy, ethical, advanced in QuickBooks, prioritize task to meet deadlines, work as a team, manage accounts, written and verbal communication skills, analytical problem-solving skills. In addition to my career experience and being bilingual, I’m also a volunteer for Make-A-Wish foundation. There I have learned to: communicate with verbal and non-verbal children, mastered to be a critical thinker, express my creativity, patience, social perceptiveness, and how to be an active listener.
Overview
11
11
years of professional experience
Work History
Business Operations Coordinator
Clif Family Winery & Farm
01.2024 - 04.2024
- Previous tasks plus the following:
- Track all volunteer hours for all employees.
- Find and post volunteer opportunities.
- Assist with planning and coordinating all company volunteer day.
- Increased employee engagement through effective communication strategies and team-building activities.
- Supported executive decision-making with timely and accurate financial reports and analyses.
- Contributed to the development of long-term strategic plans by analyzing market trends and competitive landscapes.
- Maintained an organized filing system for easy access to important documents when needed.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Accounting & Administrative Coordinator
Clif Family Winery & Farm
08.2022 - 01.2024
- Previous tasks plus the following:
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
Accounting & Compliance Coordinator
Clif Family Winery & Farm
03.2021 - 08.2022
- Process invoices, payments, and expense reports.
- Reconcile accounts and bank statements.
- Track expenses.
- File, answer phones, and handle mail.
- Communicate with clients and vendors.
- Ensure compliance with company policies and procedures.
- Invoice customers.
- Process payments.
- Supported the month-end closing process,
- Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
- Organized and processed daily accounting invoices, statements and records.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Managed accounts payable and receivable functions, ensuring timely payments to vendors and customers alike.
Administrative Assistant
S&S Supplies and Solutions
04.2018 - 06.2020
- For repair and safety technical.
- Answered incoming calls and replied to emails to answer all client questions regarding pricing, accommodations and estimated delivery time concerns.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Provided quality customer service, representing company in positive and professional manner.
- Calculated quotes for clients.
- Processed customer transactions, including quotes and returns.
- Built impactful relationships with clients and suppliers.
- Contacted suppliers and vendors about issues with deliveries or products.
- E-mailed suppliers, carriers and customers with shipping updates.
- Prepared invoices and handled payment processing for clients and suppliers.
- Managed delivery schedules by communicating with both suppliers and customers.
- Talked with vendors and suppliers about product orders and issues.
- Located best options for suppliers and made frequent purchase updates.
- Managed supplier accounts and built lasting relationships with suppliers.
Accounting assistant
American Underground Contractor
04.2015 - 03.2018
- Paid vendors, billed services, entered statements, communicated with vendors and suppliers.
- Assisted with estimates.
- Submitted business licenses and permits.
- Created USA tickets online.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Organized and tracked company expenses.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Server and host
Jalisco's Mexican Restaurant
01.2013 - 04.2015
- Learned great communications skills, mastered multitasking skills, working under pressure, and teamwork.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
Education
BS - Business Administration
California State University
Hayward, CAAST - Business Administration
Los Medanos College
Pittsburg, CA05.2019
Skills
- Bilingual in Spanish and English
- Multitasking skills
- Operational efficiency
- Corporate communications
- Relationship building and management
- Client service
- Data management
- Accounting principles
- Financial oversight
- Analytical skills
- Vendor & supplier management
- Cost reduction & containment
- Reliability
- Organizational skills
- Problem-solving
- Accounting Skills
- Records management
- Time management
- Strategic Planning
- Sorting and labeling
- Recordkeeping
- AP/AR understanding
- Mail handling
- Relationship building
- Office management
- Money handling abilities
- Recordkeeping strengths
Timeline
Business Operations Coordinator
Clif Family Winery & Farm
01.2024 - 04.2024
Accounting & Administrative Coordinator
Clif Family Winery & Farm
08.2022 - 01.2024
Accounting & Compliance Coordinator
Clif Family Winery & Farm
03.2021 - 08.2022
Administrative Assistant
S&S Supplies and Solutions
04.2018 - 06.2020
Accounting assistant
American Underground Contractor
04.2015 - 03.2018
Server and host
Jalisco's Mexican Restaurant
01.2013 - 04.2015
BS - Business Administration
California State University
AST - Business Administration
Los Medanos College
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