MONICA HELBRECHT
Freelton,ON
Summary
A detail-oriented administrative professional bringing years of experience in a fast-paced office environment. A solid background in Financial Services and Human Resources in both the not-for-profit and corporate setting. Expertise in the administration of workflows, budgets and data management with a passion for customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Mobilization & Human Resource Records
PAOC Mission Global
05.2012 - Current
- Interview and screen new applicants
- Assist applicants through on-boarding process from initial application to deployment
- Develop and manage department budget
- Maintain accurate records pertaining to global workforce
- Organize and maintain all correspondence, files and official organizational records
- Write correspondence on behalf of global workers to various government agencies
- Maintaining current statistics of global workforce and report on data
- Liaise with various internal departments regarding policy development and workflow procedures
- Event planning, schedule travel and logistics, manage team calendars, schedule Zoom meetings across various time zones
- Provide support to Director of Mobilization & Personnel as required
- Manage internal processes and best practices
Case Resolution Research Specialist
Manulife Financial
02.2001 - 08.2009
- Handled inquiries from clients, financial advisors and other financial institutions pertaining to client accounts
- Problem investigation and resolution
- Created various reports pertaining to client files and accounts
- Identified negative trends in department, investigated and implemented solutions
- Liaised with various internal departments regarding policy development and workflow procedures
Office Administrator
Ross Dixon Financial
09.2000 - 02.2001
- Interacted with customers by phone, email, or in-person to provide information
- Maintained electronic and paper filing systems for easy retrieval of information
- Coordinated communications, financial processing and recordkeeping
Education
Diploma - Business Management Studies
Conestoga College of Applied Arts
Kitchener, ONHuman Resources Management (HRM) Course
Sheridan College
Oakville, ONSkills
- Effective written and oral communication skills
- Advanced administration and organizational skills
- Proven problem resolution skills
- Passion for customer service with accountability
- Detail oriented, self-motivated
- Team player with a passion for the vulnerable
- Proficient in MS365 Office Suite - Word, Excel, Power Point, Outlook, Teams, SharePoint
- Proficient in CRM platforms (Customer Relationship Management)
Certification
IFIC Operations course
LOMA 1, 2 – Customer Service Designation
Timeline
Manager of Mobilization & Human Resource Records
PAOC Mission Global
05.2012 - Current
Case Resolution Research Specialist
Manulife Financial
02.2001 - 08.2009
Office Administrator
Ross Dixon Financial
09.2000 - 02.2001
Diploma - Business Management Studies
Conestoga College of Applied Arts
Human Resources Management (HRM) Course
Sheridan College
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