Monica Harish
Assistant Manager - Projects
Bangalore,NS
Summary
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors Marketing team by adhering to complete the business goals. Identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager - Projects
ICICI Prudential Life Insurance Company Ltd
India
01.2022 - Current
- I work closely with upper management to make sure that the scope, direction and target achievement is on schedule and in line.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout.
- Sourced, vetted and managed vendors to organize events for employees of the Marketing zone.
- Mentored junior team members in zone for best practices to enhance their skills and contribute to better overall performance.
- Prepared and submitted conducted events invoices for review and approval.
- Initiated Contests and payout of employees to motivate in achieving targets and companies benefits.
Sales Manager
Adapt Fitness
Bangalore India
01.2019 - 01.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Carried out and developed social media, e-blast and public relations campaigns
Senior Manager
Etv Entertainment
Bangalore India
04.2017 - 04.2018
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve Sales milestones and deliver high-quality results.
- Established strong relationships with clients, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Officer
Kaizen Fitness
Bangalore India
12.2015 - 03.2017
- Achieving Sales Target month on month.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Adminstration Assistant
Jaipur Golden Transport
Bangalore India
01.2014 - 08.2015
- Tracking and Maintaining records of logistics and Vehicles,
- Creating Bills and invoice of Goods, Maintaining up-to-date records in system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Lead Executive
ICICI Prudential Life Insurance Company
Bangalore India
07.2013 - 01.2014
- Allocating leads to sales executive on daily basis,
- Reporting the Lead data to Area manager, Maintaining the feedback of clients and sharing data with hierarchy.
- Managed and organized internal communication to hold staff accountable to priorities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of commerce - Finance
Bangalore University
Bangalore India 04.2013
Base - Pre-Education
S J R Pre-university
Bangalore India04.2010
Higher Secondary School -
K. E. S Convent
Bangalore India04.2008
Skills
- Event planning
- Project management
- Strong communication and interpersonal skills
- Fast learner
- Team player
- Motivated and dedicated
- Multilingual
- Avid reader
- Dancer
- Certified Zumba instructor
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Kannada
Native or Bilingual
Telugu
Professional Working
Certification
- Tally ERP 9
- Zumba - Zumba Fitness
- MS - Office
Timeline
Assistant Manager - Projects
ICICI Prudential Life Insurance Company Ltd
01.2022 - Current
Sales Manager
Adapt Fitness
01.2019 - 01.2021
Senior Manager
Etv Entertainment
04.2017 - 04.2018
Customer Service Officer
Kaizen Fitness
12.2015 - 03.2017
Adminstration Assistant
Jaipur Golden Transport
01.2014 - 08.2015
Lead Executive
ICICI Prudential Life Insurance Company
07.2013 - 01.2014
Bachelor of commerce - Finance
Bangalore University
Base - Pre-Education
S J R Pre-university
Higher Secondary School -
K. E. S Convent