Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Gonzalez

San Diego

Summary

Results-oriented Retail Sales Merchandiser offering 30 years of experience leveraging creative business strategies to maximize product profitability. Motivated team player with expertise in conducting inventory, executing floor plans and monitoring sales volumes. Proficient in job-related software. Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales. Hardworking Inventory Specialist bringing 30 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Retail Sales Merchandiser

Advantage Solutions Sales And Marketing
07.2023 - Current
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Arranged consistent shelves, bins, and racks at store locations by following established planograms.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Established strong vendor relationships to maintain and support business.
  • Planned and implemented product launches and promotions for assigned stores.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.

Retail Sales Merchandiser

Acosta Sales and Marketing
04.2023 - 07.2023
  • Stock and pack out products to help ensure shoppers find what they need
  • Front face products to make sure product shelves look the best they can
  • Receive marketing and promotional materials at your home and bring them to the store
  • Install and place promotional materials as outlined in instructions to ensure our clients’ products stand out
  • Build displays to showcase client products as needed
  • Answer simple, step-by step questions within Premium’s field technology on your mobile device as you complete your work
  • Take photos of completed work to demonstrate your success.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

Relief Sales Representative

7up RC Bottling Co.
01.2023 - 03.2023
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales Representative

Mondelēz International
06.2021 - 01.2023
  • In charge of 15 stores within a territory
  • Customer service
  • Build display
  • Meet monthly objective
  • Identified sales opportunities and acted on leads
  • Consistently met or surpassed quotas of Monthly sales per quarter
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Senior Sales Representative

MONDELEZ INTERNATIONAL
02.2017 - 06.2021
  • Entry-level Sales position
  • This position will maximize sales, conduct effective planning and order writing
  • Support and completing activities such as merchandising and shelf-pricing
  • Act as a sales expert to retail stores on a variety of territories covering the absence of a Sales Representative who may be on vacation or a leave of absence
  • Establish and maintain rapport with key store individuals while providing outstanding customer service
  • Responsible for maintaining a timely and accurate call schedule
  • Responsible for identifying and communicating individual store opportunities to the appropriate Mondelez International personnel.
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Identified customer needs by asking appropriate, open-ended questions.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Job Coach

TOWARDS MAXIMUM INDEPENDENCE
06.2016 - 02.2017
  • Assist the clients in performing the work responsibilities in such a way that fosters independence
  • Continually assess the vocational, social, communication and independent skills required by the specific job setting
  • Perform task analysis of each task as needed and provide guidance to clients
  • Identify job site modifications as needed
  • Comply with the policies and procedures of the job sites
  • Provide a summary of each shift worked with the clients to the Division Managers
  • Communicate any concerns with Division
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Developed and maintained relationships with community resources to support job coaching.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Collaborated with local employers to identify job opportunities for clients.
  • Kept detailed records of individual histories, scores, and documents.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.

Retail Sales Merchandiser

Acosta Sales & Marketing, Inc
07.2015 - 06.2016
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Arranged consistent shelves, bins, and racks at 15 locations by following established planograms.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.

Job Coach

TOWARDS MAXIMUM INDEPENDENCE
04.2013 - 07.2015
  • Assist the clients in performing the work responsibilities in such a way that fosters independence
  • Continually assess the vocational, social, communication and independent skills required by the specific job setting
  • Perform task analysis of each task as needed and provide guidance to clients
  • Identify job site modifications as needed
  • Comply with the policies and procedures of the job sites
  • Provide a summary of each shift worked with the clients to the Division Managers
  • Communicate any concerns with Division
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Developed and maintained relationships with community resources to support job coaching.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Kept detailed records of individual histories, scores, and documents.
  • Collaborated with local employers to identify job opportunities for clients.
  • Assisted clients in building successful job search strategies.

Inventory Specialist-Data Collections Associate (Team Lead)

CROSSMARK
10.2010 - 05.2013
  • Responsible for collecting and transmitting data, gathered from pharmacies, grocers, mass merchants and more, that will be used for analysis and business insight
  • Responsible for meeting defined standards of work volume, quality, accuracy, completeness, and timeliness
  • Maintain a positive relationship with employees and customers
  • Counting forward reserve inventories and reconciling purchases (invoices) against inventories
  • Scanning UPC codes via hand-held device and collecting display, promotional information, inputting product price information, collecting, and entering custom survey observational data
  • As a Team Lead am responsible for training new associates, helping my Supervisor with any help she needs, and helping current associates with any tasks they need.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Trained new team members on scripts, company services, and collection strategies.

Sales Representative

CROSSMARK
07.2009 - 10.2010
  • Novartis
  • This is a dedicated team Responsibilities included: servicing routes in San Diego North County area
  • Stores included: (Grocery Stores) Albertsons, Ralphs, and Vons and (Drug Stores) CVS, Kmart, Rite Aid
  • Target, and Wal-Mart
  • I visit each store once a month and check for product distribution, expiration, rotate products; work with store personnel.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.

Sales Representative

CROSSMARK
10.2003 - 01.2009
  • This was a dedicated team from 2005
  • Responsibilities included: servicing stores in San Diego
  • County
  • Stores included all the Longs, Rite Aids, Targets, and Wal-Marts in San Diego County
  • Would visit each store once a month and visit the photo department, speak with the photo managers or store personnel
  • Merchandised Fujifilm products; sell digital cameras (Fuji) to customer (only at Wal-Marts) help customers with the Fujiflims kiosks.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.

Retail Sales Associate

CROSSMARK
01.2003 - 01.2005
  • I was doing retail merchandising, cut-in, resets and I was on a Compass team (working in
  • Food-4-Less), doing resets and reading plan-o-grams
  • Report any issues or concerns with your Supervisor
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Route Sales

GAVINA
12.2002 - 01.2003
  • Service 50+, retail grocery stores, merchandising, services coffee and related products
  • Used hand held computer to assist in servicing and ordering product for stores.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Represented wide range of products and brands.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Utilized route optimization software to plan and manage delivery routes.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.

Sales Representative

MILLENIUM MARKETING
07.2000 - 10.2002
  • Called on 40 retail grocery stores (Ralphs, Vons, and Albertsons) in San Diego County
  • Wrote orders and merchandised product to shelf
  • Used hand held computer to assist in servicing the store
  • Worked with store or department managers
  • As well as customers services
  • Report any issues or concerns with
  • Manager

Merchandiser

L'eggs Hanes Bali Playtex
04.1997 - 06.1999
  • Drug servicing - ordered to inventory levels
  • Used hand held computer to assist in servicing store
  • Customers services and working with store or department Mangers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Courtesy Clerk

RALPHS GROCERY CO
04.1989 - 04.1997
  • Customer services, pushing carts and placing groceries in paper or plastic bags
  • Cleaning sales floors and communicating any issues or concerns with Store Manager or supervisors.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Collected more than 8 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.

Education

High School Diploma -

James Madison High School
San Diego, CA
06.1991

Skills

  • Critical Thinking
  • Seasonal Campaigns
  • Stockroom Rotation
  • Planogram Creation
  • Planogram Execution
  • Complex Problem-Solving
  • Maintaining Clean Work Areas
  • Planogram Resets
  • Brand Presentation
  • Vendor Relationships
  • Product Merchandising
  • Visual Merchandising
  • Build Displays
  • Data Operations
  • Product Signage and Labeling
  • Customer Loyalty
  • Creative Solutions
  • Retail Objectives
  • Restock Shelves
  • Store Planning and Display Design
  • Merchandise Collection
  • Purchasing Orders and Requisition
  • Stocking and Replenishing
  • Merchandising

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Merchandiser

Advantage Solutions Sales And Marketing
07.2023 - Current

Retail Sales Merchandiser

Acosta Sales and Marketing
04.2023 - 07.2023

Relief Sales Representative

7up RC Bottling Co.
01.2023 - 03.2023

Sales Representative

Mondelēz International
06.2021 - 01.2023

Senior Sales Representative

MONDELEZ INTERNATIONAL
02.2017 - 06.2021

Job Coach

TOWARDS MAXIMUM INDEPENDENCE
06.2016 - 02.2017

Retail Sales Merchandiser

Acosta Sales & Marketing, Inc
07.2015 - 06.2016

Job Coach

TOWARDS MAXIMUM INDEPENDENCE
04.2013 - 07.2015

Inventory Specialist-Data Collections Associate (Team Lead)

CROSSMARK
10.2010 - 05.2013

Sales Representative

CROSSMARK
07.2009 - 10.2010

Sales Representative

CROSSMARK
10.2003 - 01.2009

Retail Sales Associate

CROSSMARK
01.2003 - 01.2005

Route Sales

GAVINA
12.2002 - 01.2003

Sales Representative

MILLENIUM MARKETING
07.2000 - 10.2002

Merchandiser

L'eggs Hanes Bali Playtex
04.1997 - 06.1999

Courtesy Clerk

RALPHS GROCERY CO
04.1989 - 04.1997

High School Diploma -

James Madison High School
Monica Gonzalez