Summary
Overview
Work History
Education
Skills
Timeline
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Monica Gomez

Stockton

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

10
10
years of professional experience

Work History

LEAD STYLIST

Great Clips
01.2014 - Current
  • Manage electronic clientele list, perform guest consultations, and cash handling
  • Performs cuts and styles with recommendations on up keeping hair regimen
  • Prepare, sanitize and maintain a safe and clean workspace in compliance with CA health and safety regulations
  • Continuing education and staying up to date with training and current trends
  • Order inventory, Manager of 6+ employees, problem solving, and trouble shoot system program issues, general office duties such as answering high volume calls, faxing, filing, greet customers, schedule appointments, record keeping, make bank deposits, communicate with internal and external customers over the phone, email and in person
  • Open and closing manager.
  • Enhanced client satisfaction by providing personalized styling advice and recommendations based on individual needs.
  • Increased salon revenue by upselling products and services tailored to clients'' preferences.
  • Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
  • Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
  • Maintained a clean and organized work station, adhering to strict sanitation guidelines for the safety of clients and staff members.
  • Assisted management in inventory control, monitoring stock levels of salon products and ordering necessary supplies when needed.
  • Built a strong base of loyal clientele through consistent delivery of high-quality services and excellent communication skills.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Education

COMPLETED COURSEWORK TOWARDS CERTIFICATE IN COSMETOLOGY AND RECEIVED STATE LICENSE -

Marinello School of Cosmetology

HS DIPLOMA -

Come Back Kids
01.2005

Skills

  • Detail oriented and ability to work under pressure
  • Data entry, receiving/sorting mail, faxing and filing
  • MS Suite, Chrome, Zoom and other office solutions
  • Read, write, follow instructions
  • Clear and concise communication
  • Customer Service
  • Greet Guests
  • Team Leadership
  • Health and Safety Regulations
  • Customer Consultation

Timeline

LEAD STYLIST

Great Clips
01.2014 - Current

COMPLETED COURSEWORK TOWARDS CERTIFICATE IN COSMETOLOGY AND RECEIVED STATE LICENSE -

Marinello School of Cosmetology

HS DIPLOMA -

Come Back Kids

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Monica Gomez