Monica Garcia Manriquez
San Diego
Summary
Professional with extensive experience in office administration and customer service, adept at managing sensitive information while ensuring confidentiality of documents and personnel records. Demonstrated ability to enhance team productivity through effective task delegation and oversight of daily workflows. Proven skills in scheduling coordination, inventory management, and maintaining organized workspaces, contributing to operational efficiency. Strong communication abilities facilitate positive interactions with employees and clients, supporting a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Office Manager
Home Guard Pest Control
Escondido
07.2024 - 05.2025
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering, requisitioning, stocking, and receiving shipments.
- Enhanced team productivity by delegating tasks effectively, and overseeing daily workflow.
- Strong organizational and multitasking skills, with the ability to prioritize effectively.
- Excellent communication and interpersonal skills when talking to employees and customers.
Administrative Assistant
10X Academy Foundation
Escondido
05.2022 - 05.2024
- I taught an introduction to Automotive Maintenance, Woodworking, and Cooking to middle school students as an elective.
- Managed the School Director's and Dean of Students' schedules, team meetings, and provided follow-ups.
- Managed school events involving students, and parents.
- Supported the School Director and Dean of Students in managing and resolving administrative issues.
- Managed incoming and outgoing calls, letters, emails, and packages.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies, and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills, and fostering professional relationships among teachers.
Operations/Administrative Assistant
MEK Enterprises
San Diego
07.2021 - 05.2022
- Managed and created schedules, sequences, and assignments for work contracts based on work priority, the quantity of equipment, and the skills of personnel.
- Coordinated with the manager to schedule team meetings and provide follow-ups.
- Supported the Operations Manager in managing and resolving operational issues.
- Stored, filed, and retrieved corporate documents and reports as needed.
- Order, store, and organize all office supplies.
- Manage incoming and outgoing letters, emails, and packages.
- Perform general office administrative and clerical duties.
Assistant Manager
VALVOLINE INSTANT OIL CHANGE
San Dieg
11.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Conducted or arranged for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
- Counseled employees about work-related issues, and assisted employees in correcting job skill deficiencies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting, and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Manager and Trainer
AUTOZONE
Oxnard
08.2015 - 03.2020
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales, and determine profitability.
- Monitor customer preferences to determine the focus of sales efforts.
- Offer specific training programs to help workers maintain or improve job skills.
- Organized, created, and obtained training procedure manuals, guides, and course materials, such as handouts and visual materials.
- Taught new team members the correct procedures for all areas of operations.
Insurance Agent
AMERICAN ADVENTURE INSURANCE
Newbury Park
11.2017 - 10.2018
- Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile and recreational units.
- Called on policyholders to deliver and explain policies, analyze insurance programs, suggest additions or changes, or change beneficiaries.
- Ensured that those policy requirements were fulfilled, including any necessary changes, and the completion of appropriate forms.
- Perform administrative tasks, such as maintaining records, and handling policy renewals.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Associate of Science - Sociology
MIRAMAR COMMUNITY COLLEGE
SAN DIEGO, CA01.2021
Bachelor of Science - Sociology
CALIFORNIA STATE UNIVERSITY OF SAN MARCOS
SAN MARCOS, CASkills
- Office administration
- Inventory management
- Customer service
- Communication skills
- Staff training
- Problem solving
- Administrative support
- Bookkeeping
- Organizational skills
- Scheduling coordination
- Employee supervision
- Scheduling and calendar management
Community Service & Volunteer Work
Calvary Chapel of Oxnard, Youth Leader (Highschool program), 2014-2019
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Home Guard Pest Control
07.2024 - 05.2025
Administrative Assistant
10X Academy Foundation
05.2022 - 05.2024
Operations/Administrative Assistant
MEK Enterprises
07.2021 - 05.2022
Assistant Manager
VALVOLINE INSTANT OIL CHANGE
11.2019 - 07.2021
Insurance Agent
AMERICAN ADVENTURE INSURANCE
11.2017 - 10.2018
Manager and Trainer
AUTOZONE
08.2015 - 03.2020
Associate of Science - Sociology
MIRAMAR COMMUNITY COLLEGE
Bachelor of Science - Sociology
CALIFORNIA STATE UNIVERSITY OF SAN MARCOS
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