MONICA GARCIA
Rialto
Summary
Efficient Communications Dispatcher known for high productivity and ability to complete tasks swiftly. Skilled in emergency response coordination, multi-line phone management, and clear communication under pressure. Excel at critical thinking, decision-making, and problem-solving to manage crises effectively. Committed to maintaining calmness and professionalism in high-stress situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Dispatcher 2
San Bernardino County Sheriff's Department
11.2016 - Current
- Effectively managed emergency calls and dispatched appropriate units, ensuring prompt response to emergency situations.
- Gathered and processed sensitive information, adhering to privacy and security protocols.
- Provided customer service to the public, maintaining professionalism under pressure in high-stress situations.
- Monitored multiple communication systems, prioritizing calls based on urgency and ensuring timely resource allocation.
Club Card Associate
Bass Pro Shop
11.2016 - 06.2020
- Provided exceptional customer service by greeting customers, assisting with product inquiries, and managing customer transactions.
- Processed credit card applications from start to finish, ensuring accuracy and compliance with all necessary protocols.
- Acted as a liaison between management and customers, ensuring customer satisfaction and handling inquiries effectively.
AVID Tutor
Middle College High School
01.2016 - 06.2017
- Developed individualized study plans to assist students in mastering specific subject areas.
- Collaborated closely with the AVID coordinator to monitor student progress, address concerns, and adjust instructional strategies.
- Provided support and guidance to students, fostering their academic development and improving their overall performance.
Cashier
Del Taco and Chipotle
10.2013 - 11.2016
- Managed multiple responsibilities including taking orders, processing payments, and ensuring accurate change distribution.
- Acted as a liaison between customers, kitchen staff, and management, maintaining a smooth operational flow.
- Ensured restaurant cleanliness and organization, adhering to health and safety standards.
Education
High School Diploma -
San Bernardino High School
San Bernardino05.2013
Some College (No Degree) - Criminal Justice
California State University of San Bernardino
Skills
- Emergency Response
- Communication
- Customer Service
- Technical Skills
- Multitasking
- Problem Solving
- Crisis management
- Multi-channel communication
- Call prioritization
Certification
P.O.S.T. Certified
Timeline
Communications Dispatcher 2
San Bernardino County Sheriff's Department
11.2016 - Current
Club Card Associate
Bass Pro Shop
11.2016 - 06.2020
AVID Tutor
Middle College High School
01.2016 - 06.2017
Cashier
Del Taco and Chipotle
10.2013 - 11.2016
High School Diploma -
San Bernardino High School
Some College (No Degree) - Criminal Justice
California State University of San Bernardino
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