Monica Flores
Visalia
Summary
Highly motivated professional eager to embrace interpersonal skills. Proficient in working independently and rapidly acquiring new skills. Committed to deliver High-quality patient care.
Overview
2023
2023
years of professional experience
Work History
Patient Access Representative
Adventist Health
- Managed patient registration processes for timely and accurate data
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Collaborated with team members to improve patient access workflows effectively.
- Educated patients about financial responsibilities and available assistance programs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Caregiver
I.H.S.S
Hanford
03.2013 - 07.2022
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients at home.
- Communicated effectively with clients and their families regarding care plans.
- Administered medication as directed by healthcare providers and family members.
- Developed trusting relationships to encourage client engagement in activities.
- Coordinated transportation for clients to medical appointments and social events.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Referral Coordinator
Aria Community Health Center
Lemoore
08.2021 - 02.2022
- Managed communication between patients, providers, and insurance companies effectively.
- Scheduled appointments and follow-ups for patients with various healthcare providers.
- Maintained accurate patient records and referral documentation in electronic systems.
- Assisted patients in understanding referral processes and insurance requirements clearly.
- Collaborated with medical staff to ensure timely processing of referrals and authorizations.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Communicated regularly with patients regarding their care plans following a referral.
- Created reports on referral activity and outcomes.
Referral Coordinator
Adventist Health
- Coordinated patient referrals to specialists and services within the health center.
- Maintained accurate patient records and referral documentation in electronic systems.
- Assisted patients in understanding referral processes and insurance requirements clearly.
- Collaborated with medical staff to ensure timely processing of referrals and authorizations.
- Ensured compliance with health center policies regarding patient confidentiality and data protection.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Communicated regularly with patients regarding their care plans following a referral.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
- Communicated with patients with compassion while keeping medical information private.
Education
San Joaquin Valley College
Hanford, CA 11.2016 - 04.2017
Skills
- Patient care
- Medical record management
- Customer service
- Insurance verification
- Empathetic engagement
- Referral management
- Quality assurance
- HIPAA compliance
- Dependability
- Time management
Timeline
Referral Coordinator
Aria Community Health Center
08.2021 - 02.2022
San Joaquin Valley College
11.2016 - 04.2017
Caregiver
I.H.S.S
03.2013 - 07.2022
Patient Access Representative
Adventist Health
Referral Coordinator
Adventist Health