Monica Ferrigno
Sacramento
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Lifestyle Consultant
Massage Heights
09.2025 - Current
- Assisted clients in identifying lifestyle goals and preferences.
- Conducted research on wellness trends to inform client recommendations.
- Collaborated with team members to develop customized lifestyle plans.
- Provided ongoing support to clients, ensuring adherence to wellness strategies.
- Adapted approaches based on client feedback and evolving needs.
- Enhanced customer satisfaction through prompt and empathetic resolution of concerns and inquiries.
- Conducted thorough assessments of client needs, leading to more accurate recommendations and successful goal achievement.
- Improved client well-being by developing personalized lifestyle plans tailored to individual needs and preferences.
- Increased client retention by building strong relationships and providing exceptional service.
- Promoted a positive work environment that fostered collaboration, open communication, and professional growth among team members.
Health and Wellness Coach
Fit 40 Studios
11.2022 - 09.2025
- Assisted clients in setting achievable health and wellness goals.
- Provided support in developing personalized nutrition plans and fitness routines.
- Educated clients on effective stress management techniques and healthy lifestyle choices.
- Conducted regular follow-up sessions to monitor progress and adapt strategies as needed.
- Utilized tracking tools to document client progress and identify areas for improvement.
- Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
- Provided exceptional customer service that resulted in high levels of client satisfaction, leading to increased referrals from existing clients.
- Established strong relationships with clients, fostering trust and open communication throughout the coaching process.
- Understood client limitations based on medication or physical disabilities while building exercise plans.
- Demonstrated proper use of exercise equipment and correct technique for exercises to reduce risk of client injury.
- Tailored specific exercises and health plans to clients with physical and mental disabilities.
- Improved client wellness by creating personalized health plans and providing ongoing support.
- Increased client motivation to achieve their goals through regular check-ins, progress tracking, and positive reinforcement.
- Promoted healthy lifestyle changes by designing tailored exercise programs for clients based on individual needs and abilities.
- Evaluated client progress regularly, adjusting plans as necessary to optimize results and maintain engagement.
- Monitored, tracked, and reported on individual progress with wellness plans.
- Built strong relationships with members to promote health, wellness and available services.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
Assistant Manager
City Sports Club
06.2023 - 09.2024
- Streamlined operational processes to enhance team efficiency and productivity.
- Implemented staff training programs, improving service quality and employee performance.
- Developed schedules for staff, ensuring optimal coverage during peak hours.
- Fostered a collaborative work environment, enhancing communication across departments.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored and motivated team members to achieve challenging business goals.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Academic Personnel Coordinator
UC Davis
05.2019 - 11.2022
- Coordinated recruitment processes, ensuring alignment with organizational goals and candidate quality.
- Streamlined onboarding procedures, enhancing new hire integration and reducing time to productivity.
- Managed employee records using HRIS, maintaining data accuracy and compliance with regulations.
- Developed training materials, facilitating professional development for staff across various departments.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Developed comprehensive onboarding programs, ensuring seamless integration of new hires into the organization.
- Collaborated with department heads to identify staffing needs, aligning resources with organizational objectives.
- Streamlined recruitment processes for faster candidate selection and reduced time-to-fill rates.
- Established strong relationships between management and employees through transparent communication channels.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
Administrative Assistant
UC Davis
12.2016 - 05.2019
- Managed executive calendars, prioritizing appointments and ensuring efficient time management.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Facilitated communication between departments, streamlining information flow and collaboration.
- Oversaw office supply inventory, implementing cost-saving measures while maintaining essential stock levels.
- Trained new administrative staff on company protocols, fostering a smooth onboarding process.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Christian Brothers
Sacramento, CASkills
- Meal planning
- Fitness expertise
- Goal setting
- Data collection
- Appointment coordination
- Building rapport
- Office management
- Strong problem solver
- Executive support
- Schedule & calendar planning
- Meticulous attention to detail
- Customer Service-oriented
- Calendar management
- Expense reporting
Timeline
Lifestyle Consultant
Massage Heights
09.2025 - Current
Assistant Manager
City Sports Club
06.2023 - 09.2024
Health and Wellness Coach
Fit 40 Studios
11.2022 - 09.2025
Academic Personnel Coordinator
UC Davis
05.2019 - 11.2022
Administrative Assistant
UC Davis
12.2016 - 05.2019
High School Diploma -
Christian Brothers