Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Ferrigno

Sacramento

Summary

Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Lifestyle Consultant

Massage Heights
09.2025 - Current
  • Assisted clients in identifying lifestyle goals and preferences.
  • Conducted research on wellness trends to inform client recommendations.
  • Collaborated with team members to develop customized lifestyle plans.
  • Provided ongoing support to clients, ensuring adherence to wellness strategies.
  • Adapted approaches based on client feedback and evolving needs.
  • Enhanced customer satisfaction through prompt and empathetic resolution of concerns and inquiries.
  • Conducted thorough assessments of client needs, leading to more accurate recommendations and successful goal achievement.
  • Improved client well-being by developing personalized lifestyle plans tailored to individual needs and preferences.
  • Increased client retention by building strong relationships and providing exceptional service.
  • Promoted a positive work environment that fostered collaboration, open communication, and professional growth among team members.

Health and Wellness Coach

Fit 40 Studios
11.2022 - 09.2025
  • Assisted clients in setting achievable health and wellness goals.
  • Provided support in developing personalized nutrition plans and fitness routines.
  • Educated clients on effective stress management techniques and healthy lifestyle choices.
  • Conducted regular follow-up sessions to monitor progress and adapt strategies as needed.
  • Utilized tracking tools to document client progress and identify areas for improvement.
  • Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
  • Provided exceptional customer service that resulted in high levels of client satisfaction, leading to increased referrals from existing clients.
  • Established strong relationships with clients, fostering trust and open communication throughout the coaching process.
  • Understood client limitations based on medication or physical disabilities while building exercise plans.
  • Demonstrated proper use of exercise equipment and correct technique for exercises to reduce risk of client injury.
  • Tailored specific exercises and health plans to clients with physical and mental disabilities.
  • Improved client wellness by creating personalized health plans and providing ongoing support.
  • Increased client motivation to achieve their goals through regular check-ins, progress tracking, and positive reinforcement.
  • Promoted healthy lifestyle changes by designing tailored exercise programs for clients based on individual needs and abilities.
  • Evaluated client progress regularly, adjusting plans as necessary to optimize results and maintain engagement.
  • Monitored, tracked, and reported on individual progress with wellness plans.
  • Built strong relationships with members to promote health, wellness and available services.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.

Assistant Manager

City Sports Club
06.2023 - 09.2024
  • Streamlined operational processes to enhance team efficiency and productivity.
  • Implemented staff training programs, improving service quality and employee performance.
  • Developed schedules for staff, ensuring optimal coverage during peak hours.
  • Fostered a collaborative work environment, enhancing communication across departments.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Mentored and motivated team members to achieve challenging business goals.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Academic Personnel Coordinator

UC Davis
05.2019 - 11.2022
  • Coordinated recruitment processes, ensuring alignment with organizational goals and candidate quality.
  • Streamlined onboarding procedures, enhancing new hire integration and reducing time to productivity.
  • Managed employee records using HRIS, maintaining data accuracy and compliance with regulations.
  • Developed training materials, facilitating professional development for staff across various departments.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Developed comprehensive onboarding programs, ensuring seamless integration of new hires into the organization.
  • Collaborated with department heads to identify staffing needs, aligning resources with organizational objectives.
  • Streamlined recruitment processes for faster candidate selection and reduced time-to-fill rates.
  • Established strong relationships between management and employees through transparent communication channels.
  • Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.

Administrative Assistant

UC Davis
12.2016 - 05.2019
  • Managed executive calendars, prioritizing appointments and ensuring efficient time management.
  • Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
  • Developed and maintained filing systems, enhancing document retrieval processes and organization.
  • Facilitated communication between departments, streamlining information flow and collaboration.
  • Oversaw office supply inventory, implementing cost-saving measures while maintaining essential stock levels.
  • Trained new administrative staff on company protocols, fostering a smooth onboarding process.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

High School Diploma -

Christian Brothers
Sacramento, CA

Skills

  • Meal planning
  • Fitness expertise
  • Goal setting
  • Data collection
  • Appointment coordination
  • Building rapport
  • Office management
  • Strong problem solver
  • Executive support
  • Schedule & calendar planning
  • Meticulous attention to detail
  • Customer Service-oriented
  • Calendar management
  • Expense reporting

Timeline

Lifestyle Consultant

Massage Heights
09.2025 - Current

Assistant Manager

City Sports Club
06.2023 - 09.2024

Health and Wellness Coach

Fit 40 Studios
11.2022 - 09.2025

Academic Personnel Coordinator

UC Davis
05.2019 - 11.2022

Administrative Assistant

UC Davis
12.2016 - 05.2019

High School Diploma -

Christian Brothers
Monica Ferrigno