Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monica Ferrer

Manteca

Summary

Dynamic Registered Behavior Technician with a proven track record at Opya, skilled in applied behavior analysis and fostering social skills development. Adept at implementing individualized therapy plans, enhancing client outcomes through data-driven strategies and compassionate communication. Recognized for maintaining a safe environment and effectively managing crisis situations with patience and empathy.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Diligent Desired Position with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Experienced childcare professional prepared for role. Proven ability to create nurturing and safe environment, fostering children's development through structured activities and creative play. Strong focus on collaboration, adaptability, and achieving results. Reliable and skilled in communication, patience, and conflict resolution.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Opya
04.2024 - 04.2025
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
  • Supported client using principles of applied behavior analysis.

Overnight Stocker

Walmart
02.2022 - 03.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Dispatcher/Front Desk

Hernandez and Son Construction
01.2017 - 03.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Advised regarding delays and special circumstances.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
  • Maintained updated and detailed records of calls in physical and electronic database.

Department Manager

Walmart
01.2018 - 03.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

Asset Protection

Walmart
01.2017 - 01.2018
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Implemented loss prevention strategies and programs to minimize shrinkage.

Daycare Teacher

Rodriguez Day Center
04.2011 - 12.2016
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Daycare Teacher's Assistant/Desk Duties

Rodriguez Day Center
09.2008 - 03.2011
  • Enriched cultural awareness within the classroom by introducing multicultural lessons on different countries'' traditions and customs during holidays or special events throughout the year.
  • Enhanced learning outcomes by effectively using various teaching methods and materials, such as visual aids, manipulatives, and interactive games.
  • Boosted language acquisition in non-native English speaking students through targeted ESL teaching strategies.
  • Contributed to increased parent satisfaction by effectively communicating with families about their child''s progress and any concerns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Efficiently maintained electronic records using database systems which streamlined access to important documentation.
  • Exercised discretion in handling sensitive information while managing confidential documents or phone conversations appropriately.
  • Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.

Cashier and Host

Asian Box
06.2009 - 01.2011
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.

Education

Cal Safe Fruitvale Academy
Oakland Ca

Skills

  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Behavior modification techniques
  • Error correction techniques
  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Patience and empathy
  • Infant care
  • Cleaning and sanitizing
  • Health and safety regulations
  • Documentation and record keeping
  • Activity planning
  • Health and safety
  • Decision-making
  • Active listening
  • Dispatch software
  • Stress tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations

Certification

Registered Behavior Technician and CPR certification

Languages

Spanish
Native or Bilingual

Timeline

Registered Behavior Technician

Opya
04.2024 - 04.2025

Overnight Stocker

Walmart
02.2022 - 03.2024

Department Manager

Walmart
01.2018 - 03.2020

Dispatcher/Front Desk

Hernandez and Son Construction
01.2017 - 03.2024

Asset Protection

Walmart
01.2017 - 01.2018

Daycare Teacher

Rodriguez Day Center
04.2011 - 12.2016

Cashier and Host

Asian Box
06.2009 - 01.2011

Daycare Teacher's Assistant/Desk Duties

Rodriguez Day Center
09.2008 - 03.2011

Cal Safe Fruitvale Academy

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Monica Ferrer