Monica Faddoul
Mississauga,Ontario
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Social Media Marketing Manager
Star Agency
12.2022 - Current
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Devised and implemented content strategies to engage target audiences.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
- ·Curated marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Area Manager
PLASP Childcare
06.2019 - 12.2022
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Supervised 6 location managers and maintained contractual, compliance and reporting requirements for all areas and assets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
General Manager
Tory Burch
07.2017 - 06.2019
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Project Manager
PVH Distribution Center
09.2014 - 07.2017
- Planned, designed, and scheduled phases for large projects.
- Monitored daily project performance to identify areas of improvement and make adjustments.
- Chair of the health and safety committee. Followed health and safety protocols and mitigated risks as they came.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Maintained open communication by presenting regular updates on project status to customers.
Administrative Manager
Datax Accounting Firm
09.2011 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
Education
Diploma - Early Childhood Care And Education
Loyalist College of Applied Arts And Technology
Belleville, ON09.2022
Advanced Diploma - Buisness Administration & Management
Sheridan College
Brampton, ON09.2020
Bachelor of Arts - Digital Communication
University of Toronto
Toronto, ON06.2017
Skills
- Social Media and Promotions
- Team Recruiting and Hiring
- Strategic Planning and Alignment
- Relationship Building and Management
- Project Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Social Media Marketing Manager
Star Agency
12.2022 - Current
Area Manager
PLASP Childcare
06.2019 - 12.2022
General Manager
Tory Burch
07.2017 - 06.2019
Project Manager
PVH Distribution Center
09.2014 - 07.2017
Administrative Manager
Datax Accounting Firm
09.2011 - 09.2014
Diploma - Early Childhood Care And Education
Loyalist College of Applied Arts And Technology
Advanced Diploma - Buisness Administration & Management
Sheridan College
Bachelor of Arts - Digital Communication
University of Toronto
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