Monica Enriquez
Valley Center
Summary
Dedicated and community focused professional with experience working with youth and team environments. Skilled in leadership, communication and program coordination. Quick learner with the ability to stay organized handle responsibilities and help create a safe welcoming environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
YMCA- Youth Leader
YMCA of San Diego County
Escondido
02.2023 - Current
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Supervised and engaged children in various activities before and after school program
- Planned and led educational and team buildings activities to support social and personal development
- promoted positive behavior and conflict resolutions through guidance and role modeling
Host-Server-Busser-Takeout
Portinos restaurant
Valley Center
02.2022 - Current
- Greeted and welcomed guests upon arrival to ensure a positive dining experience.
- Provided menu information and recommendations to enhance guest satisfaction.
- Trained new hires on protocols for guest interactions and seating procedures.
- Maintained cleanliness and organization of the front-of-house area for a welcoming atmosphere.
- Provided excellent customer service by anticipating customer needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier-Lead
San Diego Zoo Safari Park
Escondido
04.2018 - 12.2021
- Trained new cashiers on customer service and point-of-sale systems.
- Managed cash handling procedures and maintained accurate financial records.
- Conducted regular inventory checks on merchandise sold at cashier stations.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Performed opening and closing duties such as setting up registers, counting money.
Stocker-Booth Attendant
Bates Nut Farm
Valley Center
10.2017 - 11.2017
- Stocked shelves efficiently to maintain organized product displays.
- Assisted customers in locating items and answering product inquiries.
- Maintained cleanliness and orderliness of stock areas and sales floor.
Education
High School Diploma -
Valley Center High School
Valley Center 06-2019
Some College (No Degree) - Kinesiology
Palomar College
San Marcos, CASkills
Customer Service
Bilingual
Problem-Solver
Reliable
Fast Learner
Communication
Time Management
Adaptability
Languages
English
Professional
Spanish
Professional
Certification
CPR
Timeline
YMCA- Youth Leader
YMCA of San Diego County
02.2023 - Current
Host-Server-Busser-Takeout
Portinos restaurant
02.2022 - Current
Cashier-Lead
San Diego Zoo Safari Park
04.2018 - 12.2021
Stocker-Booth Attendant
Bates Nut Farm
10.2017 - 11.2017
High School Diploma -
Valley Center High School
Some College (No Degree) - Kinesiology
Palomar College