MONICA ELENA BARBULESCU

• Oversaw emotional and physical well-being of children through routine, crisis response, and consistent guidance.
• Juggled multiple roles including caregiver, educator, and conflict mediator.
• Demonstrated leadership, patience, and resilience—key traits for correctional settings.

• Managed staff and operations in a fast-paced, high-pressure environment.
• Maintained calm authority during customer complaints and disruptive incidents.
• Fostered a safe and respectful environment through clear communication and problem-solving.
• Demonstrated leadership, responsibility, and integrity in all aspects of service delivery.

• Handled guest interactions with professionalism and emotional intelligence.
• Trained and supervised teams, emphasizing collaboration, accountability, and respectful conduct.
• Supported policy enforcement with a customer-first approach while maintaining boundaries.
• Managed time and multiple responsibilities effectively in a demanding environment.

• Delivering great customer experiences and creating an inviting environment, engaging in professional conversations and greeting with a warm smile
• Fulfilling personal and commercial transactional needs, proactively identifying potential financial opportunities and referring to a suitable team member for further financial development
• Thorough open/close of branch, adhering to codes of conduct and branch procedures, administrative bookkeeping of daily sales
• Enthusiastic approach to exceeding standards and outsourcing to meet sales goals via inbound and outbound calls
• Protected client confidentiality and adhered to ethical practices in all transactions.
  • Addressed customer concerns with tact, empathy, and resolution-focused dialogue.
  • Ensured accuracy, policy compliance, and strong organizational procedures.