Monica El-Sabei
Laval,Québec
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a talent acquisition position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Recruitment Specialist
Adecco
2022.01 - Current
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Promptly corresponded with applicants and coordinated and conducted interviews (Clients Post Canada, WSP)
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Hired employees and initiated new hire paperwork process.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Customer Service Representative (Loyalty)
Rogers
2019.01 - 2021.08
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Administrator
Garda World (Contract 2018-2019)
2018.01 - 2019.01
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
College Degree - Sciences Humaines -
Collège Montmorency
Montreal, QC01.2015
GED -
Mont-de-LaSalle
Laval, QC01.2014
Skills
- Quadrilingual (Frenc, English, Arabic, Spanish)
- Workforce Planning
- Applicant Tracking Systems
- Resume Screening
- Candidate Sourcing
- Talent Acquisition
- Interviewing Techniques
- Customer Support
Languages
français
Native or Bilingual
anglais
Full Professional
arabe
Native or Bilingual
espagnol
Full Professional
Timeline
Recruitment Specialist
Adecco
2022.01 - Current
Customer Service Representative (Loyalty)
Rogers
2019.01 - 2021.08
Administrator
Garda World (Contract 2018-2019)
2018.01 - 2019.01
College Degree - Sciences Humaines -
Collège Montmorency
GED -
Mont-de-LaSalle
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