Monica Denise Plasencia
Bell,CA
Summary
- Multilingual (English, Spanish, and basic ASL)
- Creative, detailed, and efficient
- Quick-learner with hands-on problem-solving skills
- Professional customer service
- Flexible, hardworking, and punctual
- Business Oriented
- Public speaking / on-camera
- Experience in basic graphic design
- Computer literate (Microsoft, Adobe, Apple, and Google software programs)
Overview
7
7
years of professional experience
1
1
Certification
Work History
Library Associate
Los Angeles County Library
Los Angeles, CA
01.2025 - Current
- Check in/out books, magazines computers, hotspots and other library materials.
- Assist patrons with acquiring a library card, updating their profile, and introducing the Dewey Decimal System.
- Manage bills and cash transactions, print out summary and close out register at the end of the day.
- Ensure catalog is up-to-date by checking in new materials, shelving, and weeding outdated books and magazines.
- Manage inventory by updating catalog information onto Workflows.
- Greet public and provide customer service in English and Spanish in person and over the phone.
- Receive and prepare shipments of materials from other libraries
- Provide information regarding library policies, available resources, and promote programs for various age groups to the public.
- Assist patrons with computer/mobile printing and resolving technical issues.
- Create seasonal displays and assist librarians with preparing necessary utensils for programs.
- Communicate with library staff via Microsoft Outlook and Teams.
Command Post Operator
Ayvar Security Services
Los Angeles, CA
02.2024 - Current
- Check in/out security guards
- Distribute radios and uniforms
- Assume guard posts when necessary
- Accurately documented and files all operational data, and timesheets ensuring up-to-date records for review and analysis.
- Maintain a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assist with digitally inputting records for payroll
- Take inventory of office supplies and other clerical duties
Small Business Owner
Skiddish Kiddish
Bell, CA
05.2018 - Current
- Digitally designed and customize logos for apparel using vinyl and sublimation.
- Established a loyal customer base by consistently delivering exceptional quality service and exceeding expectations.
- Enhanced company reputation by addressing concerns promptly.
- Expanded client base through targeted networking and advertising business via social media.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Launched new products or services by conducting market research, identifying patterns in local demands.
Digital Marketing Manager
Peace of Mind Natural
Downey, CA
04.2022 - 01.2023
- Created promotional and informational social media content (Hosted Live videos / video editing)
- Business advertising and networking
- Resolve technical issues
- Online customer service (English and Spanish)
Product/Sales Manager
Peace of Mind Natural
09.2021 - 01.2023
- Public service - addressed inquiries with information regarding product functions and ingredients
- Responsible for client consultations and developing skin care plans for customers
- Provided recommendations for various skin types and conditions
- Product management; organizing, labeling, and inventory
- Responsible for stocking, cataloging, and quality control
- Product production (wire wrapped crystal jewelry)
Volunteer
Advocate Medical Management
06.2020 - 07.2021
- Greeted and provided customer service to patients
- Maintained office cleanliness / organization
- Reviewed and prepared patient’s files prior to visit
- Filed/sorted patient’s files in numerical order
- Managed phone calls with patients regarding scheduling and follow up appointments
- Scanned and made copies of documents
- Assisted medical staff upon request
Packaging Assistant
Dirty Wormss Candy
09.2020 - 01.2021
- Prepared, packaged, and sorted candy
- Quality control - Maintained workstation cleanliness
- Sanitized and organized packaging utensils
Community Services Commissioner
City of Bell
Bell, CA
09.2019 - 07.2020
- Supported city council with insight on matters regarding development, maintenance and beautification of parks, public facilities, and roadsides.
- Promoted public involvement in recreational centers.
- Voted on designs for new city facilities.
- Addressed public concerns during monthly meetings.
Education
Associate of Arts - General Studies Social And Behavioral Sciences
East Los Angeles College
Monterey Park, CA07.2024
High School Diploma - STEM Magnet
Bell Senior High School STEM Magnet
Bell, CA06.2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Awards
President’s Honors List
January 2022
January 2023
December 2023
Part Time Dean's Honors List
June 2020
January 2021
Certification
- Security Guard Registration Card (California)
- Class C Driver's License
Timeline
Library Associate
Los Angeles County Library
01.2025 - Current
Command Post Operator
Ayvar Security Services
02.2024 - Current
Digital Marketing Manager
Peace of Mind Natural
04.2022 - 01.2023
Product/Sales Manager
Peace of Mind Natural
09.2021 - 01.2023
Packaging Assistant
Dirty Wormss Candy
09.2020 - 01.2021
Volunteer
Advocate Medical Management
06.2020 - 07.2021
Community Services Commissioner
City of Bell
09.2019 - 07.2020
Small Business Owner
Skiddish Kiddish
05.2018 - Current
Associate of Arts - General Studies Social And Behavioral Sciences
East Los Angeles College
High School Diploma - STEM Magnet
Bell Senior High School STEM Magnet