Summary
Overview
Work History
Education
Languages
Awards
Certification
Timeline
Generic

Monica Denise Plasencia

Bell,CA

Summary

  • Multilingual (English, Spanish, and basic ASL)
  • Creative, detailed, and efficient
  • Quick-learner with hands-on problem-solving skills
  • Professional customer service
  • Flexible, hardworking, and punctual
  • Business Oriented
  • Public speaking / on-camera
  • Experience in basic graphic design
  • Computer literate (Microsoft, Adobe, Apple, and Google software programs)

Overview

7
7
years of professional experience
1
1
Certification

Work History

Library Associate

Los Angeles County Library
01.2025 - Current
  • Check in/out books, magazines computers, hotspots and other library materials.
  • Assist patrons with acquiring a library card, updating their profile, and introducing the Dewey Decimal System.
  • Manage bills and cash transactions, print out summary and close out register at the end of the day.
  • Ensure catalog is up-to-date by checking in new materials, shelving, and weeding outdated books and magazines.
  • Manage inventory by updating catalog information onto Workflows.
  • Greet public and provide customer service in English and Spanish in person and over the phone.
  • Receive and prepare shipments of materials from other libraries
  • Provide information regarding library policies, available resources, and promote programs for various age groups to the public.
  • Assist patrons with computer/mobile printing and resolving technical issues.
  • Create seasonal displays and assist librarians with preparing necessary utensils for programs.
  • Communicate with library staff via Microsoft Outlook and Teams.

Command Post Operator

Ayvar Security Services
02.2024 - Current
  • Check in/out security guards
  • Distribute radios and uniforms
  • Assume guard posts when necessary
  • Accurately documented and files all operational data, and timesheets ensuring up-to-date records for review and analysis.
  • Maintain a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assist with digitally inputting records for payroll
  • Take inventory of office supplies and other clerical duties

Small Business Owner

Skiddish Kiddish
05.2018 - Current
  • Digitally designed and customize logos for apparel using vinyl and sublimation.
  • Established a loyal customer base by consistently delivering exceptional quality service and exceeding expectations.
  • Enhanced company reputation by addressing concerns promptly.
  • Expanded client base through targeted networking and advertising business via social media.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Launched new products or services by conducting market research, identifying patterns in local demands.

Digital Marketing Manager

Peace of Mind Natural
04.2022 - 01.2023
  • Created promotional and informational social media content (Hosted Live videos / video editing)
  • Business advertising and networking
  • Resolve technical issues
  • Online customer service (English and Spanish)

Product/Sales Manager

Peace of Mind Natural
09.2021 - 01.2023
  • Public service - addressed inquiries with information regarding product functions and ingredients
  • Responsible for client consultations and developing skin care plans for customers
  • Provided recommendations for various skin types and conditions
  • Product management; organizing, labeling, and inventory
  • Responsible for stocking, cataloging, and quality control
  • Product production (wire wrapped crystal jewelry)

Volunteer

Advocate Medical Management
06.2020 - 07.2021
  • Greeted and provided customer service to patients
  • Maintained office cleanliness / organization
  • Reviewed and prepared patient’s files prior to visit
  • Filed/sorted patient’s files in numerical order
  • Managed phone calls with patients regarding scheduling and follow up appointments
  • Scanned and made copies of documents
  • Assisted medical staff upon request

Packaging Assistant

Dirty Wormss Candy
09.2020 - 01.2021
  • Prepared, packaged, and sorted candy
  • Quality control - Maintained workstation cleanliness
  • Sanitized and organized packaging utensils

Community Services Commissioner

City of Bell
09.2019 - 07.2020
  • Supported city council with insight on matters regarding development, maintenance and beautification of parks, public facilities, and roadsides.
  • Promoted public involvement in recreational centers.
  • Voted on designs for new city facilities.
  • Addressed public concerns during monthly meetings.

Education

Associate of Arts - General Studies Social And Behavioral Sciences

East Los Angeles College
Monterey Park, CA
07.2024

High School Diploma - STEM Magnet

Bell Senior High School STEM Magnet
Bell, CA
06.2019

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working

Awards

President’s Honors List              

January 2022                              

January 2023                              

December 2023


Part Time Dean's Honors List

June 2020

January 2021

Certification

  • Security Guard Registration Card (California)
  • Class C Driver's License

Timeline

Library Associate

Los Angeles County Library
01.2025 - Current

Command Post Operator

Ayvar Security Services
02.2024 - Current

Digital Marketing Manager

Peace of Mind Natural
04.2022 - 01.2023

Product/Sales Manager

Peace of Mind Natural
09.2021 - 01.2023

Packaging Assistant

Dirty Wormss Candy
09.2020 - 01.2021

Volunteer

Advocate Medical Management
06.2020 - 07.2021

Community Services Commissioner

City of Bell
09.2019 - 07.2020

Small Business Owner

Skiddish Kiddish
05.2018 - Current

Associate of Arts - General Studies Social And Behavioral Sciences

East Los Angeles College

High School Diploma - STEM Magnet

Bell Senior High School STEM Magnet

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Monica Denise Plasencia