Monica Delacruz
Sacramento
Summary
Compassionate caregiver with a focus on personal care and emotional support. Experienced in medication administration and client transportation, committed to improving quality of life through effective healthcare collaboration.
Overview
12
12
years of professional experience
Work History
Caregiver, Special Needs
In Home Supportive Services
Sacramento
10.2023 - Current
- Facilitated clients' daily living activities and personal care requirements.
- Delivered companionship and emotional support to improve client well-being.
- Coordinated transportation for clients to medical appointments and community events.
- Supported clients in social integration through recreational outings and shopping trips.
- Administered medications per physician's directives when necessary.
- Collaborated with healthcare teams to discuss medical treatments and therapies.
Call Center Representative
Answer Net
Sacramento
01.2019 - 07.2023
- Managed customer inquiries via phone and chat support channels.
- Provided product information and solutions to resolve customer issues.
- Documented customer interactions in CRM software for accurate record-keeping.
- Escalated unresolved issues to supervisors for timely resolution.
- Answered incoming calls, addressing product inquiries and billing questions.
- Delivered exceptional customer service by resolving various related issues efficiently.
Scheduling Coordinator
Lumina HealthCare
Stockton
01.2014 - 03.2019
- Coordinated appointment schedules for healthcare providers and patients, ensuring optimal utilization of resources.
- Maintained accurate records of appointments, cancellations, and staff availability.
- Communicated scheduling changes and patient needs to relevant staff promptly.
- Utilized MS Office and Excel for data analysis and creating comprehensive spreadsheets.
- Assisted in training new staff on scheduling software and procedures effectively.
- Collaborated across departments to resolve scheduling conflicts efficiently.
- Regularly updated records of staff absences, holidays, and vacations to ensure smooth operations.
Education
High School Diploma -
Grant Union High School
Sacramento, CA08-1999
Some College (No Degree) - Medical Billing/Coding
Kaplan College
Stockton, CASkills
- Personal care and emotional support
- Medication administration
- Client transportation
- Healthcare collaboration
- Customer relationship management
Timeline
Caregiver, Special Needs
In Home Supportive Services
10.2023 - Current
Call Center Representative
Answer Net
01.2019 - 07.2023
Scheduling Coordinator
Lumina HealthCare
01.2014 - 03.2019
High School Diploma -
Grant Union High School
Some College (No Degree) - Medical Billing/Coding
Kaplan College