Monica Collins
Summary
Proven professional with a solid background in veterinary and animal care roles, notably at Governors Road Animal Hospital. Excelled in team collaboration, efficiently managing patient scheduling and enhancing animal care standards. Demonstrated expertise in information collection and maintaining accurate records, while also contributing to a streamlined and compassionate environment.
Overview
8
8
years of professional experience
Work History
Governors Road Animal Hospital
Badar Farooq
02.2022 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians/Technicians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Maintained office, reception and waiting rooms, keeping common areas clean and tidy.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted veterinarians and RVTs in sedation's, medical treatments, euthanasia's and surgery set-up
- Cleaned and disinfected exam areas, surgical equipment, and kennels.
- Processed new patients and updated client records with key information using registration systems.
- Restrained animals for examination, treatment and bloodwork.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Patterson Show Horses
Glen & Tracey Patterson
12.2020 - 01.2022
- Mucked out stables, swept barn, organized feed and bedding to foster a clean environment for the horses.
- Filled hay nets, water buckets and measured feed and supplements to different horses needs.
- Led horses from stables to fields in a safe manner, along with exercising them (lunging)
- Bathed, brushed, wrapped and blanketed horses for their separate needs.
- Checked horses for overall wellness issues to report to manager.
- Monitored overall health and well-being of over 20 horses, paying attention to signs of concern.
Tree Watering for the City of Hamilton
Rick Collins
05.2020 - 09.2020
- Organizing and prioritizing tree lists and locations all over Hamilton, Dundas, Ancaster and Flamborough areas.
- Dealing with co-workers and public/pedestrians in a professional and collaborative manner.
- Organized events and schedules, streamlining daily routines for optimal time management.
The Brassie Pub
Cheryl Cordell
08.2019 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep efficient dining flow.
- Supported servers, food runners, and expos with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
A Glen Saxon Kennel
Charmaine Collins
03.2016 - 06.2019
- Monitored and maintained food and water of boarded animals according to the animals dietary guidelines.
- Groomed, bathed and clipped nails for many breeds of dogs and cats.
- Cleaned and maintained kennel areas, including cages, runs and yards.
- Mixed and administered special food formulas/medications to individual pets based on dietary needs.
- Monitored animal behavior to identify illnesses and/or injuries.
Education
Bachelor of Bio-Resource Management - Equine Management
University of Guelph
Guelph, ON04.2026
High School Diploma -
Ancaster High School
Ancaster, ON06.2022
Skills
- Organization
- Teamwork and Collaboration
- Customer Service
- Basic Veterinary Assistant Care
- Information Collection and Recording
- Dependable and Responsible
- Friendly, Positive Attitude
- Cleaning and sanitizing
- Procedure Support
- Proper Animal Restraint
Accomplishments
Have received many awards within the last few years, some entail:
- (2017-2018) Qualified to represent Ontario and compete at the ‘Level 1 World Quarter Horse Show' in West Virginia, USA and Wilmington, Ohio, USA for horseback riding, placing Top 10 at both competitions.
- (2017-Present) Multiple horseback riding competition circuit and year end awards given, from all over Ontario, within the Ontario Quarter Horse Association.
- (2021) Qualified to represent Ontario and compete at the ‘All American Quarter Horse Congress' World Show in Columbus Ohio for horseback riding, placing Reserve World Champion.
- (2022-2023) Was chosen as Vice President and Secretary for the Ontario Youth Riding Team 2 years ina row and qualified to show at the 'All American Quarter Horse Congress', placing with multiple top 10s, 15s
- Multiple academic awards grades 9-12 for high academic standards in many classes.
Languages
English
Native or Bilingual
Additional Information
Volunteer Experience
April 2019 - 2020 The Equestrian For Disabled (T.E.A.D) Hamilton
- Horse grooming, tacking, feeding, watering and training.
- Customer service with the parents and disabled for riding the horses.
- Helping the children adjust, stretch and get ready to ride.
- Cleaning and maintaining the stables and tack.
Summer of 2020 & 2021 Ancaster Fairgrounds OQHA Breeders Futurity
- Cleaning fairgrounds
- Helping fellow competitors
- Setting up/putting away obstacles
- Organizing dinners/fundraisers
September - November 2023 Hamilton Dog Obedience Club
- Organizing paper work/schedules
- Assisting people in puppy training/obedience
- Helping fellow volunteers apart of the club
June - August 2024 Maplewood Dairy Farm
- Gained hands-on experience in dairy farming practices and animal husbandry techniques.
- Collaborated with team members to implement efficient feeding schedules and farm routines.
- Performed routine animal care, including feeding, grooming, and monitoring for signs of illness or distress.
References Upon Request
Timeline
Governors Road Animal Hospital
Badar Farooq
02.2022 - 08.2024
Patterson Show Horses
Glen & Tracey Patterson
12.2020 - 01.2022
Tree Watering for the City of Hamilton
Rick Collins
05.2020 - 09.2020
The Brassie Pub
Cheryl Cordell
08.2019 - 02.2020
A Glen Saxon Kennel
Charmaine Collins
03.2016 - 06.2019
Bachelor of Bio-Resource Management - Equine Management
University of Guelph
High School Diploma -
Ancaster High School
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