Monica Collier
Sherbrooke,Quebec
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Culinary and Hospitality Director
Grace Village Retirement Home
03.2023 - Current
- Proficiency in cross-functional collaboration, team leadership and quality controls to ensure high standards performance which included weekly updates and meetings
- Implementation of process improvements by introduction of new scheduling application, decrease in time that was allotted to scheduling manually which increased time to dedicate to customer satisfaction and employee team building
- Managed budget allocations effectively, ensuring adequate resources for staff salaries, maintenance costs, and inventory replenishment
- Supervised a diverse team of employees (52 employees) fostering a culture of teamwork, communication, and mutual support among staff members.
- Directed foodservice operations including menu preparation and the development of the menu reflecting seasonal ingredients, while also maintaining high standards of culinary excellence.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed daily operations while overseeing multiple departments to foster increased productivity.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Project Manager
RDEM
02.2022 - 02.2023
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs for workforce planning.
- Established effective communication among team members for enhanced collaboration and successful project completion by implementing weekly online meetings to update projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Senior Administrative Assistant
Messer Canada
04.2018 - 02.2022
- Streamlined office operations by implementing efficient administrative processes and procedures from paper form to digital form for increased efficiency.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives using on line tools instead of paper forms.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing to go digital for authorization and decreased time of directors spent on authorizations processes.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Collaborated closely with Human Resources to maintain accurate employee records and assist in the recruitment process for new team members.
Education
DEC Office Management - Office Adminstration
Champlain College Saint Lambert
Montreal, QCCertificate Natural Nutrition - Holistic Nutrition
Canadian School of Natural Nutrition
Richmond Hill, ON08.2021
Skills
- Operations Management
- Schedule and Workforce Management Planning
- Effective Communicator
- Budget Management
- Quality Controls
- Cross Functional Team Collaboration
- Human Resources Management
Languages
Timeline
Culinary and Hospitality Director
Grace Village Retirement Home
03.2023 - Current
Project Manager
RDEM
02.2022 - 02.2023
Senior Administrative Assistant
Messer Canada
04.2018 - 02.2022
DEC Office Management - Office Adminstration
Champlain College Saint Lambert
Certificate Natural Nutrition - Holistic Nutrition
Canadian School of Natural Nutrition
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