Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

MONICA CHOWDHURY

CALGARY,AB

Summary

Driven Retail expert with more than 16 years of experience overseeing talented teams while guiding staff for superior customer interactions. . Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Consistently met and surpassed business goals while being adaptable to the evolving retail environments. Renowned for reliability and delivering genuine authentic and inclusive experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Brand Representative

Amethyst Ambassadors
06.2025 - Current
  • Established positive relationships with local business owners, leveraging connection building to secure sales and build clientele.
  • Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
  • Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
  • Increased sales by building strong relationships with clients and providing excellent customer service, truly going above and beyond.

Team Leader

Arc'teryx
09.2023 - 04.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Actively involved in conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Manager in Training

Lush Fresh Handmade Cosmetics
11.2014 - 02.2023
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
  • Assisted with recruitment and onboarding of new employees by providing training and development resources.
  • Leveraged data and analytics to make informed decisions and drive business improvements including creating and implementing business plans for each quarter.
  • Acted with integrity, honesty, and knowledge to promote culture of company across North America.

Education

Diploma - Journalism And Mass Communication

Southern Alberta Institute of Technology
Calgary, AB

High School Diploma -

Lester B Pearson
Calgary, AB
06-2012

Diploma - Photography

Alberta College of Art And Design
Calgary

Skills

  • Customer retention expert
  • Operations management
  • Performance management
  • Conflict resolution
  • Staff development and coaching
  • Shift scheduling
  • Networking strategies
  • Retail industry expertise
  • Time management and punctuality
  • Highly Communicative
  • Pipeline management
  • Visual merchandising
  • Systems and software expertise
  • Cash handling
  • Loss prevention
  • Diversity, Equity and Inclusion expert
  • Native English speaker
  • Drivers License
  • Data Analyzing
  • Safety and Compliance
  • Networking
  • 360 Awareness

Affiliations

  • Stage Hand and Crew - Shambhala Music Festival.
  • Blueprint Event Staff - Alberta Music Industry.


Certification

  • Right To Be Training Certified 2024.
  • Light Year Leadership Certification 2024.
  • ProServe - Certified 2025.
  • ProTect - Certified 2025.
  • DEI Certified 2014.
  • Rapport Empowered Leadership Certification 2010.

Timeline

Brand Representative

Amethyst Ambassadors
06.2025 - Current

Team Leader

Arc'teryx
09.2023 - 04.2025

Manager in Training

Lush Fresh Handmade Cosmetics
11.2014 - 02.2023

Diploma - Journalism And Mass Communication

Southern Alberta Institute of Technology

High School Diploma -

Lester B Pearson

Diploma - Photography

Alberta College of Art And Design

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MONICA CHOWDHURY