MONICA CHELONE
South San Francisco
Summary
Seasoned program manager with 13+ years of experience in effectively managing communication between cross-product teams within a large corporation. Demonstrated ability to establish and cultivate strong working relationships with stakeholders, resulting in successful project completion. Detail-oriented and driven, consistently following up with designated parties to ensure timely project delivery. Skilled at transforming "in-progress" initiatives into accomplished deliverables.
Overview
24
24
years of professional experience
Work History
Principal Program Manager
Oracle Corporation
02.2009 - 10.2024
- Manage Oracle Cloud Customer Connect community events and membership requests through coordination across cross-functional and virtual teams
- Applied best practices and lessons learned refining the event coordination process to maximize communication across multiple teams resulting in a better customer experience during live events
- Moderated forums on the Oracle Cloud Customer Connect community
- Managed live webcasts on the Oracle Cloud Customer Connect community by coordinating logistics, presenters, content, and the communication of these events to over 240K+ members
- Generated and provided upper management with statistics that tracked overall event attendance per month and annually
- Created process diagrams and documentation
- Produced an introduction demo video for the Oracle Cloud Customer Connect community
- Established clear communication channels, fostering strong relationships with stakeholders to align expectations and deliverables.
- Launched new programs on schedule by effectively coordinating efforts among multiple departments and stakeholders.
- Led process improvement initiatives to identify and eliminate bottlenecks, reducing turnaround time for project deliverables.
- Enhanced program efficiency by streamlining processes and implementing best practices for project management.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products, resulting in increased customer satisfaction.
Senior Program Manager
Oracle Corporation
01.2007 - 02.2009
- Program managed all the E-Business Suite Customer Relationship Management products
- Cultivated strong relationships with internal teams, ensuring effective collaboration on joint projects and initiatives.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
Quality Assurance Engineer
Oracle Corporation
01.2005 - 01.2007
- Created Functional Test Script Documentation
- Analyzed and wrote test standards and procedures
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Increased product reliability by performing thorough regression testing on each release cycle.
- Collaborated closely with development teams to improve software functionality and stability.
- Met tight deadlines to satisfy client demands and project timelines.
Associate Product Analyst
Oracle Corporation
01.2003 - 01.2005
- Served as the Oracle Product Lifecycle Management Team's Webmaster
- Created and designed UI Pages / Mockups using HTML code for the Oracle Product Lifecycle Management product
- Tracked issues through each phase of the development lifecycle and continued to improve processes and guidelines to ensure the best practice
- Established a change control process to ensure only executive approved designs were delivered to development
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Managed timelines and resource allocation effectively, delivering projects on time and within budget constraints.
- Streamlined product development process for increased efficiency by identifying bottlenecks and optimizing workflows.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Administrative Assistant
Oracle Corporation
06.2000 - 01.2003
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Bachelor of Science - Business Administration
San Francisco State University
01.1998
Skills
- Requirements gathering
- Cross-functional team leadership
- Problem-solving skills
- Strong analytical skills
- Complex Problem-solving
- Issue resolution
- Status updates
- Best practices implementation
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Excellent communication
Technical Proficiency
- JIRA
- Confluence
- Zoom
- Microsoft Office Suite/Project/Visio
- HTML
- TechSmith Camtasia
- Cisco WebEx
Timeline
Principal Program Manager
Oracle Corporation
02.2009 - 10.2024
Senior Program Manager
Oracle Corporation
01.2007 - 02.2009
Quality Assurance Engineer
Oracle Corporation
01.2005 - 01.2007
Associate Product Analyst
Oracle Corporation
01.2003 - 01.2005
Administrative Assistant
Oracle Corporation
06.2000 - 01.2003
Bachelor of Science - Business Administration
San Francisco State University
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