Monica Chavez
Elk Grove,CA
Summary
Phlebotomist seeking a position in a reputable medical facility. Skills and knowledge will be effectively utilized to deliver high-quality patient care and support the healthcare team. Committed to providing exceptional service, ensuring accuracy and efficiency in blood collection procedures. Dedicated to maintaining a safe and comfortable patient environment. Strong attention to detail and excellent communication skills. Excited to contribute to the organization's overall success by delivering compassionate care and fostering positive patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Kaiser Permanente (Sodexo Magic)
10.2023 - 02.2025
- Prepare and serve high-quality coffee and beverages to hospital staff and customers in a fast-paced, customer-focused environment while adhering to food safety, sanitation guidelines, and Peet's standards for beverage preparation and presentation
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with hospital staff and patients.
Customer Service Representative
The Home Depot
07.2023 - 04.2024
- Accurately and efficiently processed orders, returns, and exchanges
- Resolved customer complaints and issues with a focus on first-contact resolution
- Provided product information, troubleshooting support, and guidance on company policies and procedures
Stock Associate
Ross Stores
03.2023 - 11.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to each department.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
Clinical Office Assistant
La Clinica Dental at Children's Hospital
04.2021 - 10.2022
- Support medical professionals by managing patient check-ins, scheduling, and records
- Handle administrative tasks, including insurance verification, payments, forms, billing, and referrals
- Maintain a clean, safe, and compliant office per OSHA and HIPAA regulations
Barista
Starbucks
02.2021 - 08.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
BSN -
Merritt Community College
Medical Assistant -
Unitek College
Sacramento, CA08.2025
Phlebotomy Program -
Contra Costa Medical Career College
Antioch, CA10.2022
High School Diploma -
Oakland High School
Oakland, CA06-2018
Skills
- Skilled in Venipuncture Techniques
- Knowledgeable in Medical Terminology and Anatomy
- Skilled in Accurate Blood Sample Identification
- Knowledgeable in Laboratory Techniques
- Effective Interpersonal Abilities
- Detail-Oriented Approach
- Fast-Paced Adaptability
- Proficient in Electronic Medical Records Systems
- Epic/Dentrix
- Fluent in English and Spanish
- Customer service
- Conflict resolution
Certification
- Certified Phlebotomy Technician (CPT), LIC #02307618
- Basic Life Support (BLS) Certification
- HIPAA Compliance Training Certification
Extracurricular
Kaiser Permanente Volunteer Ambassador May 2023- October 2023
Futuro Health Ambassador March 2025- Current
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Barista
Kaiser Permanente (Sodexo Magic)
10.2023 - 02.2025
Customer Service Representative
The Home Depot
07.2023 - 04.2024
Stock Associate
Ross Stores
03.2023 - 11.2023
Clinical Office Assistant
La Clinica Dental at Children's Hospital
04.2021 - 10.2022
Barista
Starbucks
02.2021 - 08.2021
BSN -
Merritt Community College
Medical Assistant -
Unitek College
Phlebotomy Program -
Contra Costa Medical Career College
High School Diploma -
Oakland High School
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