Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Cajica

Altadena

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

10
10
years of professional experience

Work History

Assistant

Navi Builds
San Diego
04.2022 - Current
  • Scheduled meetings, appointments, and travel arrangements.
  • Monitored office services mailbox for business support needs and requests.
  • Entered data into databases accurately and efficiently.
  • Archived confidential material using established procedures.
  • Used filing systems to improve document management and organization.
  • Reserved and managed meeting room availability.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Organized and maintained filing systems for documents and records.
  • Handled confidential information with discretion and integrity.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Answered incoming calls and directed them to appropriate personnel or departments.

Front Desk Guest Service Agent

San Diego Mission Bay Resort & Spa
San Diego
03.2015 - 04.2022
  • Kept records of room availability and guest accounts, manually or using computers.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Resolved problems related to billing discrepancies between guests and hotels' accounts department.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Utilized excellent customer service skills to ensure satisfaction of all customers.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Developed effective working relationships with other departments within the organization.
  • Adhered to safety regulations while handling cash transactions.
  • Verified customer credit to establish payment method for accommodations.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Processed payments from customers using cash registers or computers.
  • Ensured that all front desk areas were adequately stocked with supplies at all times.
  • Resolved customer complaints in an efficient and timely manner.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
  • Issued room keys and escort instructions to bellhops.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Greeted guests in a friendly and professional manner.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Educated guests regarding important property information and directions to different hotel areas.

Education

High School Diploma -

Metro San Diego
02-2012

Skills

  • Calendar management
  • Data entry
  • Document organization
  • Travel coordination
  • Office administration
  • Customer service
  • Problem solving
  • Multi-line phone proficiency
  • Professionalism
  • Email management
  • Filing and data archiving
  • Clerical task proficiency
  • Multitasking and organization
  • Reception duties
  • Administrative duties

Languages

Spanish
Native/ Bilingual

Timeline

Assistant

Navi Builds
04.2022 - Current

Front Desk Guest Service Agent

San Diego Mission Bay Resort & Spa
03.2015 - 04.2022

High School Diploma -

Metro San Diego

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Monica Cajica