Monica Cabrera
San Joaquin
Summary
Versatile and compassionate healthcare professional with extensive experience in patient care and educational support roles, notably with FCOE and IHSS. Excelled in patient scheduling, small group instruction with students, and ensuring safety, enhancing patient and student experiences. Demonstrated commitment to professional development and adept in both hard skills like phlebotomy techniques and soft skills such as compassionate caregiving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fresno County IHSS Provider
Fresno County
02.2021 - Current
- Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
- Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
- Promoted client independence through skill-building tasks and encouragement of self-care practices.
- Maintained up-to-date knowledge of best practices in the IHSS Provider field through regular professional development and training opportunities.
Paraeducator
Fresno County Office of Education
09.2015 - 06.2016
- Assisted students in achieving academic goals by providing on on one tutoring and small group instruction in various subjects.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instruction materials, made bulletin boards, and set up work areas.
- Prepared instructional materials for group and one-on-one use to comply with needed curriculum.
Medical Front and Back Office Support
VHT
10.2011 - 09.2013
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Collected deductibles and copays to post money to patient accounts.
Back Office Support
CIGNA Healthcare of AZ
03.2007 - 07.2009
- Enhanced patient experience by providing efficient back office support and maintaining a clean, organized workspace.
- Provided backup support for other departments as needed, showcasing teamwork skills while maintaining high-quality customer service standards.
- Supported office staff by handling confidential documents with discretion and maintaining a secure environment for sensitive information.
- Assisted physician in minor procedures, administered medication to patients when needed, took vitals, administered injections.
- Responded to emergency situations promptly, providing critical support to fellow health wing as needed, floated to different departments when short staffed.
Education
Associate of Science - Administrative And Medical Assisting
San Joaquin Valley College, Fresno, CA, US
Fresno06-2007
High School Diploma -
Tranquillity High School
Tranquillity, CA06-2005
Skills
- Compassionate caregiving
- Small group instruction
- Injections administration
- Interpreting support
- Phlebotomy techniques
- Patient safety
- Patient scheduling
- Medical appointment coordination
- Insurance verification
- Specimen collection
- Front office support
- Patient care
- Vital signs monitoring
Certification
- AHA Basic Life Support Certification (BLS)
- AHA First Aid Certification
- AHA CPR/AED Certification
Languages
Spanish
Limited Working
Timeline
Fresno County IHSS Provider
Fresno County
02.2021 - Current
Paraeducator
Fresno County Office of Education
09.2015 - 06.2016
Medical Front and Back Office Support
VHT
10.2011 - 09.2013
Back Office Support
CIGNA Healthcare of AZ
03.2007 - 07.2009
Associate of Science - Administrative And Medical Assisting
San Joaquin Valley College, Fresno, CA, US
High School Diploma -
Tranquillity High School
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