Monica Briceno
Toronto,Canada
Summary
Professional with top skills in communication, critical thinking and active learning. Helps cases with professionally prepared legal documents and thorough research.Skilled at keeping documentation and records updated, cases organized and calendars accurate. Knowledgeable payroll leader well-versed in using payroll management software, maintaining timekeeping systems and performing audits.
Overview
4
4
years of professional experience
Work History
Guard Supervisor
Purolator
Toronto, Ontario
12.2024 - Current
- Performed periodic evaluations of guard performance, including monthly reviews and annual appraisals.
- Resolved customer complaints concerning the performance of security services.
- Enforced safety regulations among staff members in order to minimize risk of injury or harm to personnel or property.
- Monitored surveillance systems, access control systems, CCTV cameras, alarm systems. to ensure proper functioning.
- Managed payroll information for employees under supervision.
Case Manager
CaringForU
Toronto, Ontario
05.2024 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients about mental health conditions, medications and self-care techniques.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Hotel Supervisor
Holiday Inn
Toronto
04.2024 - 05.2024
- Collaborated with other departments to ensure smooth operations throughout the hotel.
- Managed payroll for temporary, hourly and salaried employees.
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Extensive knowledge of data bases and Opera
- Reviewed financial statements on a monthly basis in order to identify potential cost savings initiatives.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Assistant Legal Officer
Salehi Law
Toronto, Canada
01.2021 - 12.2023
- Reviewed and prepared legal documents such as contracts, leases, and deeds.
- Drafted correspondence to clients regarding their legal matters.
- Conducted research on relevant legal issues and regulations.
- Monitored changes in laws related to the organization's activities.
- Attended meetings with clients and other attorneys to discuss case progress.
Assistant Manager
Wall auto body
Toronto, Canada
01.2021 - 12.2023
- Coordinated office operations to ensure efficiency and productivity
- Coordinated meetings between team members and clients in different locations and time zones
- Ensured timely delivery of outgoing mailings by coordinating pick-up times with couriers
- Developed filing systems that made it easier to locate important documents
- Analyzed complex information requests and identified trends to improve response
- Provided ongoing support to existing clients by answering questions, addressing concerns, and offering solutions.
Personal Care Manager
OBN Security
Toronto, Canada
01.2021 - 12.2023
- Assisted patients and families with accessing resources identified to support outcomes
- Achieved program goals by effectively motivating and supervising medical, technical, and clerical staff
- Analyzed and resolved barriers impeding effective care
- Ensured timely communication between clients, families, healthcare providers, and other relevant parties
- Researched new developments in healthcare practices related to chronic illness management to stay informed about best practices in field.
Education
BUSINESS AND MANAGEMENT -
Georgian College
Toronto, Canada11.2023
ACADEMIC IELTS C2 -
Ilac International Language Academy of Canada
Toronto, Canada12.2021
Skills
- Business Development
- Business Planning
- Client Relationship Management
- Coaching and Mentoring
- Problem Solving
- MS- Office (Outlook, Word, PowerPoint, Acrobat, and Excel)
- Critical Thinking
- Administrative Management
- Professionalism
Timeline
Guard Supervisor
Purolator
12.2024 - Current
Case Manager
CaringForU
05.2024 - Current
Hotel Supervisor
Holiday Inn
04.2024 - 05.2024
Assistant Legal Officer
Salehi Law
01.2021 - 12.2023
Assistant Manager
Wall auto body
01.2021 - 12.2023
Personal Care Manager
OBN Security
01.2021 - 12.2023
BUSINESS AND MANAGEMENT -
Georgian College
ACADEMIC IELTS C2 -
Ilac International Language Academy of Canada
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