Monica Bowers

• For Covered California CAHBE
• Ensures the CSRs meet quality and performance expectations
• Assist with Nesting and shadow my calls for new hire classes
• Supervisor, supportive. Manage daily customer interactions through incoming and outgoing phone calls. Monitoring progress and inspire and motivate teams to meet or exceed performance metrics.
• Handle Supervisor calls
• IT Support, Trouble shooting send tickets and resolve technical issue POC.
• Assist trouble shooting for zoom in TCI tech check.
• Manual Verifications secondary point of contact
• Screen Recording analysis
• PQ Error POC
• Asset Recovery- Create Fedex return labels, track outgoing shipments. for LOA and terminations.
• Recognition Committee - create kudos and awards for SCR's leads and supervisors.
• New hire Labels created, login assistance, send out credentials, trouble shoot.

• Troubleshoot customers over the phone for the bills,payments,new phone plans
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed high-volume of inbound and outbound customer calls.

• Appointment Generator at Costco
• Assists the CSRs on the floor with answering customers' questions by providing guidance and technical support when needed
• Helps the Supervisor monitor CSR activity such as agent handle times, efficiency, and schedule adherence

Lead sales agent for window fashions in costco

• Costco Event set up and break down , inventory count and selling various products

• Promoting and selling a variety of exceptional products within Costco.
• Working in Receiving department, Shipments that are inbound and oubound.

• Administrators Medication to patients in assisted living facility for lovely elderly patients
• Food Demos, Dry demos, Health & Beauty demos at Sam's Club
• Medication Tech Course certified

• Assistant duties were in the north and south clinic in the plastics, rheumatology, orthopedics, urology, and oncology
• Vitals ,change dressings, assist in sterile procedures, assist in the removal of cysts, and rooming patients.

• Assistant performing tasks such as filing medical records, triage grooming patients,vitals, recording medical equipment and administer medication