Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Monica Bhati

Peterborough,Ontario

Summary

Analytical fraud specialist with extensive experience in fraud detection, investigation, and risk mitigation. Proficient in screening Personal and Business Deposit Accounts, monitoring transactions, and escalating fraud cases within the financial sector. Skilled in utilizing RBC systems, including FRAUD UI, TSYS, IRIS and TBS for accurate fraud assessments. Recognized for strong investigative skills and effective communication, ensuring client protection and institutional integrity.

Overview

9
9
years of professional experience

Work History

Operations Officer (Fraud/Disputes and VD DP)

Royal Bank of Canada
Toronto, Canada
06.2023 - Current
  • Investigate and assess account activities to identify potential fraud, maintaining compliance with RBC policies and AML regulations.
  • Utilize RBC platforms (Fraud UI, TSYS, Pega) to evaluate and act on risk indicators in real-time.
  • Prepare clear documentation for escalated fraud cases, ensuring quick resolution and minimal client impact.
  • Collaborate with various departments to enhance fraud detection capabilities and support continuous process improvements.

Operations Specialist (USA)

CHECKMATE.COM Inc.
Mumbai, India
05.2020 - 01.2022
  • Collaborated with stakeholders to collect and document business needs for technical solutions.
  • Identified inefficiencies in processes, proposing enhancements to boost performance.
  • Analyzed data to uncover patterns, providing insights for decision-making and performance metrics.
  • Served as liaison between business and technical teams, delivering reports and presentations.
  • Facilitated training sessions and communicated updates for smooth transitions to new systems.
  • Supported management of project timelines and resources, ensuring adherence to deadlines.
  • Contributed to user acceptance testing (UAT) to validate solutions against business requirements.

SR CSE for Barclays Bank Fraud Operations

INTELENET GLOBAL SERVICES
Malad, India
10.2017 - 03.2019
  • Examined accounts and transactions for potential fraud using advanced detection tools.
  • Analyzed extensive financial data to identify trends and irregularities indicating fraudulent activity.
  • Created comprehensive reports summarizing investigations and findings presented to management.
  • Contributed to development and implementation of policies aimed at minimizing future fraud risks.
  • Ensured compliance with fraud prevention policies and anti-money laundering regulations throughout investigations.
  • Managed individual fraud cases from initiation to resolution, ensuring thorough documentation.

Consultant for Dubai Telecom (UAE)

SUTHERLAND GLOBAL SERVICES
Malad, India
04.2016 - 09.2017
  • Utilized billing systems to verify account details and confirm charge accuracy.
  • Collaborated with finance, customer service, and technical teams to resolve complex billing issues.
  • Generated reports identifying trends in billing complaints and recommended process improvements.
  • Ensured compliance of all complaints and resolutions with company policies and regulations.

Education

Post Graduate certification - Global Business Management

Fleming College
Peterborough, Canada
01.2023

Bachelors of Management Studies - Honors in Finance and Marketing

University of Mumbai
Mumbai
01.2015

Skills

  • Fraud Risk Management & Investigations
  • RBC Systems: Fraud UI, TSYS, IRIS, PEGA
  • Account Screening and Compliance
  • AML and Regulatory Adherence
  • Data Analysis and Risk Evaluation
  • Client Communication & Partner Collaboration
  • Transaction Monitoring (Personal and Business)
  • MS Office Suite Agile Team Collaboration

Accomplishments

  • Certification of appreciation from Alert India, In recognition for valuable contribution done towards Urban leprosy control Programme, 2004
  • Certification of appreciation from Goregaon Sports Club, In recognition for zestfully joining hands together 'TO MAKE THE DISABLED ABLE', 2010
  • Member of NSS (National Social Service), 2012
  • Performance excellence award from Sutherland, 2016
  • Freddie Fraudster Award from Barclaycard, In identifying Fraud

Timeline

Operations Officer (Fraud/Disputes and VD DP)

Royal Bank of Canada
06.2023 - Current

Operations Specialist (USA)

CHECKMATE.COM Inc.
05.2020 - 01.2022

SR CSE for Barclays Bank Fraud Operations

INTELENET GLOBAL SERVICES
10.2017 - 03.2019

Consultant for Dubai Telecom (UAE)

SUTHERLAND GLOBAL SERVICES
04.2016 - 09.2017

Post Graduate certification - Global Business Management

Fleming College

Bachelors of Management Studies - Honors in Finance and Marketing

University of Mumbai

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Monica Bhati