Monica Bais
Fresno
Summary
Dynamic professional with a proven track record at Saint Agnes Medical Center, excelling in project support and team collaboration. Adept at enhancing office efficiency through meticulous organization and effective communication.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions while adhering to regulatory standards.
Overview
12
12
years of professional experience
Work History
Quality and Accreditation Assistant
Saint Agnes Medical Center
08.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Improved organizational culture by planning and executing engaging team-building events.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
Environmental Safety Officer
Saint Agnes Medical Center
03.2022 - 07.2024
- Responded to any emergencies as instructed and with utmost efficiency.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Collaborated with management to develop site-specific safety policies, ensuring alignment with federal and state requirements.
- Developed emergency response plans, ensuring preparedness and swift action in critical situations.
- Facilitated cross-departmental safety committees, fostering collaborative approach to workplace safety.
- Conducted thorough risk assessments for identifying potential hazards, leading to decrease in workplace incidents.
- Coordinated with external safety consultants to stay updated on latest safety standards and best practices.
- Implemented new Workplace Violence training programs for staff, leading to a safer environment for staff.
- Created a Workplace Violence that adhered to OSHA, and Joint Commission regulations.
Administrative Assistant
Saint Agnes Medical Center
12.2017 - 03.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted coworkers and staff members with special tasks on daily basis.
Lead Receptionist
Madera Community Hospital
04.2013 - 08.2021
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Lead Intake Coordinator
Community Regional Medical Center
07.2015 - 11.2017
- Enhanced patient intake process by streamlining communication channels and improving documentation procedures.
- Equipped new hires with essential knowledge and skills for success in their roles.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT06-2026
Bachelor of Arts - Healthcare Administration
Fresno Pacific University
Fresno, CA05-2023
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Data entry
- Problem-solving
- Workload management
- Administrative duties
- Schedule and calendar management
- Office administration
- Event planning
- Schedule coordination
- Microsoft Office Suite
- Project Support
- Multitasking and organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Quality and Accreditation Assistant
Saint Agnes Medical Center
08.2024 - Current
Environmental Safety Officer
Saint Agnes Medical Center
03.2022 - 07.2024
Administrative Assistant
Saint Agnes Medical Center
12.2017 - 03.2022
Lead Intake Coordinator
Community Regional Medical Center
07.2015 - 11.2017
Lead Receptionist
Madera Community Hospital
04.2013 - 08.2021
MBA - Business Administration
Western Governors University
Bachelor of Arts - Healthcare Administration
Fresno Pacific University
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