Hi, I’m
Monica Ayers
Fergus,Ontario
Summary
Accomplished Front of House Manager with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
years of professional experience
1
Certification
Work History
Boston Pizza
Front of House Manager
12.2021 - 01.2024
Job overview
- Managed approximately 20 staff members
- Complete nightly deposits and reports
- Assist in monthly inventory
- Handle customer concerns
- Completed front-of-house schedules weekly
- Ensure Public Health guidelines are being met
- Finalized weekly wine, beer and liquor orders.
Wild Wing
Server / Bartender
06.2021 - 11.2021
Job overview
- Skillfully anticipated and fulfilled guests’ service needs
- High level of responsibility; acted as my own manager, closed the store, counted and secured till, trained new serving staff, and communicated inventory needs to the owner
- Successfully took and input customer orders, prepared both non-alcoholic and alcoholic beverages for guests, delivered prepared food, and maintained consistent communication with both the team and the guests during the entire process.
Aria Boutique
Sales Associate
08.2020 - 03.2021
Job overview
- Steam and fold clothing
- Close or open the store each day
- Handled returns and exchanges
- Maximized sales transactions
- Restocked merchandise
- Organized new merchandise.
Marshalls
Sales Associate
08.2019 - 02.2020
Job overview
- Unbox and organize delivered product by department
- Sensor tag clothing items and bigger ticket products
- Assist customers with finding what they are looking for
- Create features of the newest and best products to increase sales.
Pegasus School Imaging
Photographer
08.2017 - 11.2018
Job overview
- Setting up lights, backdrop, camera in the correct layout
- Understanding and apply white balance and apertures
- Creating a happy and comfortable atmosphere for clients
- Taking student portraits.
Education
Centre Wellington DH, Fergus, Ontario
Highschool Diploma
01.2019
Skills
- Staff Management
- Calendar and Scheduling Software
- Customer Service
- Recruitment and hiring
Certification
- Smart Serve, 03/2021, 03/2026
- Food Handler, 01/2023, 01/2028
Professional Overview
Skilled professional with seven years in the customer service field. Highly adept at working in fast paced environments - ensuring both quality and efficiency - with the utmost professionalism. Flexible and able to adapt to new roles quickly.
References
Available Upon Request
Languages
English
Native or Bilingual
Timeline
Front of House Manager
Boston Pizza
12.2021 - 01.2024
Server / Bartender
Wild Wing
06.2021 - 11.2021
Sales Associate
Aria Boutique
08.2020 - 03.2021
Sales Associate
Marshalls
08.2019 - 02.2020
Photographer
Pegasus School Imaging
08.2017 - 11.2018
Centre Wellington DH
Highschool Diploma
- Smart Serve, 03/2021, 03/2026
- Food Handler, 01/2023, 01/2028
Similar Profiles
Saige MckenzieSaige Mckenzie
Restaurant Hostess/Restaurant Server at Boston PizzaRestaurant Hostess/Restaurant Server at Boston Pizza
Riley StrattonRiley Stratton
Waiter/Bartender at Boston PizzaWaiter/Bartender at Boston Pizza
Rylee BeachRylee Beach
Restaurant Hostess at Boston PizzaRestaurant Hostess at Boston Pizza