Monica Avila
Tracy
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Warehouse Branch Trainer
Medline Industries, Inc
07.2021 - 11.2025
- Aided workers with job improvement skills while developing alternative training methods.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Kept detailed log of employee training progress and evaluated where necessary.
Warehouse Operator
Medline Industries, Inc
06.2019 - 06.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Used forklifts and pallet jacks to relocate products.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Service Representative
American Advance Management
03.2018 - 05.2019
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Collect payments applied them to patient accounts and ensured all transactions were accurate.
- Confirm patient benefits and insurance coverage to ensure accurate billing.
Medical Payment Posting Specialist
Pacific Medical Inc.
08.2007 - 02.2018
- Responsible for accurately posting all patient and insurance payments according to contracts.
- Researches and resolves insurance discrepancies based on partial payment and contracts.
- Runs and balances daily credit reports to accurately close end of month in a timely manner for accounting.
- Balances and closes deposits up to $300K, maintains productivity and quality assurance.
- Assists in problem solving with other posters to determine inconsistencies in posting.
Patient Accounts Representative
Team Health Inc.
10.2002 - 07.2007
- Post payments and rejections according to company policy and procedure, resolving accounts to the appropriate financial status classification or action.
- Post electronic Medicare, Medicaid and IMBS collections payments according to government guidelines/laws.
- Prepare overpayments/overprovision for credit balance department.
- Comply with various contracts including Medicare, Medicaid, Campus and Managed Care.
Education
Diploma -
Livermore High School
Livermore, CA06-2001
Skills
- Problem-solving
- New hire training
- SAP programming
- Warehouse logistics
- Materials handling and transport
- Training program implementation
- Multitasking Abilities
- Knowledge of HMO’s, PPO’s, Medicare and Medi-Cal
- HIPAA Compliant/Certified
- Bilingual (Spanish speaking)
- Proficient with Microsoft Word/Excel
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Branch Trainer
Medline Industries, Inc
07.2021 - 11.2025
Warehouse Operator
Medline Industries, Inc
06.2019 - 06.2021
Customer Service Representative
American Advance Management
03.2018 - 05.2019
Medical Payment Posting Specialist
Pacific Medical Inc.
08.2007 - 02.2018
Patient Accounts Representative
Team Health Inc.
10.2002 - 07.2007
Diploma -
Livermore High School