Monica Atong Malueth

Experienced in providing translation services for the United Nations High Commission for Refugees in Uganda, as well as working with the Office of the Prime Minister Department of Refugees at the front desk and on the Refugee Eligibility Committee. Skilled in screening asylum seekers from Sudan and South Sudan. Developed exceptional interpersonal and communication skills through years of working with refugees. Possess strong initiative, organizational, problem-solving, and time management skills. Able to maintain a calm and tactful demeanor when dealing with difficult clients. Known for delivering superior customer service with a focus on quality results. Bondable, dependable, and reliable with a strong commitment to safety performance and adherence to company procedures and standards. Energetic, hardworking, and a fast learner who is willing to take on new challenges. Able to work independently while also being an excellent team player with a strong work ethic. Demonstrates strong communication and interpersonal skills. Diligent individual with a robust background in language translation and cultural adaptation. Successfully translated various documents and communications in Arabic, Dinka, and Luganda while ensuring accuracy and context alignment. Proficient in maintaining linguistic integrity and managing multiple projects simultaneously.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

• Successfully built and launched a nursery school in Wakiso district in uganda called Sofia Nursery school

Administrative Worker, Office of the Prime Minister Department of Refugees Uganda, UNHCR Uganda, 01/01/21, 12/31/24, Greeted clients, helped to identify their needs and provided information on the right offices to get assistance from., Assisted clients to understand their rights and explained things they didn't understand in languages they understood, such as Arabic., Provided information on how to get registered as asylum seekers., Resolved clients’ complaints and concerns to ensure client satisfaction by speaking to them in their language and reducing language barriers., Directed clients to the location of resources sought; obtained resources for clients from shelves and storage room such as identity cards and family attestations., Transported and moved merchandise around to designated storage areas such as security papers for registration., Matched all paperwork to the right cabinets., Maintained confidentiality within the work premises given the sensitive nature of work with refugees and the stories they tell during interviews. Maintained and organized inventory; assured all items were stored appropriately., Complied with company procedures, standards, safety rules, and policies in all situations., Maintained the store and working environment in an organized, clean, and safe manner for all.

• Volunteer, Sofia Nursery School, 01/01/18, 12/31/19
• Volunteer, Kampala Pharmaceutical Industries Uganda, 01/01/16, 12/31/16
• Sales Person, Salad Master Kampala Uganda, 01/01/19, 12/31/19