Monica Araza
Sherwood Park
Summary
Healthcare professional with solid background in patient care and medical support. Proven ability to assist in various medical procedures and maintain accurate patient records. Known for effective teamwork and adaptability in dynamic healthcare environments, consistently delivering reliable and compassionate care.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Medical Office Assistant
Rosewood Medical Clinic
08.2021 - Current
- Adhered to strict health guidelines to protect patient privacy.
- Used HealthQuest to schedule appointments for doctor visits and procedures.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Updated patient information and insurance details for accurate electronic medical records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained payments from patients and scanned identification and health cards.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
Medical Office Assistant
Nottingham Medical Clinic
08.2016 - 11.2021
- Performing general front staff duties such as faxing, emailing, scanning, and answering phones.
- Maintained strict compliance with health regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Helping in setting up surgical tools before surgeries; Minor Surgeries, PAP, Vasectomies)
- Experience in handling referrals; both Incoming/Outgoing Referrals
- Training new staff in the clinic
- Used MedAccess to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Practical Nurse Diploma -
NorQuest College
Edmonton, AB 01.2023 - 01.2025
Medical Office Assistant Certificate -
Medical Reception College
Edmonton, AB 08.2015 - 11.2015
Skills
- Strong interpersonal and organizational skills
- Focuses on client and family-centred approaches and interventions
- Handling 4 or more patients at the same time
- Effective critical thinking, and leadership skills
- Time management and excellent communication
- Works collaboratively with interdisciplinary teams
- Experienced in Connect Care software
- Effective stress management skills
- Diligent in charting and verbal reporting to the interprofessional team
- Physical Assessment
- Active listening
- Multi-tasking
- Direct patient care
- Patient relationship building
- Patient admission and discharge
- Dementia knowledge and care
- Wound care management
- Chest tube care
- Vital signs monitoring
- Catheter care
- Strong sense of independence, professionalism, accountability, and responsibility
- Medication administration via PO, IV, IM, Topical, Insulin BBIT, suppository
Certificatesandawards
- BLS Provider, Lifesaver Yeg, Edmonton, AB, 03/01/24
- WHO Certificate Introduction to COVID-19, 10/01/24
Practicum
Preceptorship (Final Clinical Practice), 10/30/24, 12/14/24, Misericordia Community Hospital 7E, Edmonton, AB
- Managed medication administration for up to 4 patients in the unit with different administration routes
- Head-to-toe assessment; detailed focused assessments
- Catheterization
- subcutaneous butterfly insertion
- IV insertion
- wound care
- blood glucose monitoring
- dementia care, post-fall management
- Reported to an interprofessional team
- Able to communicate with patients’ families about health updates
Acute Care Practice – Surgery, 04/01/24, 04/26/24, Royal Alexandra Hospital Unit 31 Thoracic, Edmonton, AB
- Assisted with post-operative surgery patients (preparation of the room, monitoring vital signs, pain assessments, drained surgical drains, wound care dressings, chest tube drains, client education about incentive spirometry)
- Medication administrations (oral, transdermal, subcutaneous, topical, intramuscular, secondary intravenous infusions)
- Wound care, negative pressure wound therapy, catheter care
- Successful care for 3 patients
- Client health teaching
Acute Care Practice – Medicine, 03/04/24, 03/29/24, Royal Alexandra Hospital Unit 44, Edmonton, AB
- Maintained effective time management for the care of 3 patients while demonstrating patient safety
- Successful medication administration days giving inhalers, transdermal, topical, and subcutaneous medications via a med port and oral medications
- Connect Care electronic documentation
Continuing Care Practice, 02/05/24, 03/01/24, Kipnes Centre for Veterans, Edmonton, AB
· Administered daily nursing care, including medication management, wound care, and treatments according to physician orders.
· Monitored patient conditions, assessing vital signs and symptoms to detect early signs of medical issues, and promptly informed physicians or other medical professionals.
· Provided wound care, managed chronic conditions, and ensured proper nutrition and hydration for residents.
· Provided emotional support to patients and families, ensuring they were informed and involved in care decisions.
· Documented all care provided in patient medical records, ensuring accuracy and compliance with healthcare regulations.
· Administered and monitored treatments for chronic conditions such as diabetes, hypertension, and COPD.
· Collaborated with a team of nurses, therapists, social workers, and dietary staff to provide holistic, patient-centered care.
Medical Office Assistant Practicum, 11/01/15, 12/01/15, West End Medical Clinic, Edmonton, AB
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
REFERENCES
AVAILABLE UPON REQUEST
Timeline
Practical Nurse Diploma -
NorQuest College
01.2023 - 01.2025
Medical Office Assistant
Rosewood Medical Clinic
08.2021 - Current
Medical Office Assistant
Nottingham Medical Clinic
08.2016 - 11.2021
Medical Office Assistant Certificate -
Medical Reception College
08.2015 - 11.2015
Similar Profiles
Aila DowAila Dow
Veterinary Technician at Rosewood Drive Animal ClinicVeterinary Technician at Rosewood Drive Animal Clinic
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
Miray ChallahMiray Challah
Medical Office Assistant at Satori Group, Aspen Medical Clinic, Pediatrics ClinicMedical Office Assistant at Satori Group, Aspen Medical Clinic, Pediatrics Clinic