MONICA AN Y IA
Edmonton,Canada
Summary
Energetic and motivated individual with a passion for assisting people in need. Demonstrates dedication to high quality job performance when assisting individuals by displaying patience and empathy. A support worker who is highly organized and skilled in balancing the needs of clients in both medical and personal capacities. Accurate, assertive, and adaptable professional, a quick learner, who can effectively multitask in challenging situations to meet critical deadlines. An individual with excellent abilities to adapt to cultural beliefs or differences in a swift and timely manner.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Care Aide
Rosedale Seniors Living
Edmonton
11.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients to promote overall well being.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Personal Support Worker
Saint Elizabeth Healthcare Services
Markham
06.2022 - 09.2023
- Markham Stouffville Hospital Transitions.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Assisted with daily living activities, running errands, and household chores.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
Personal Support Worker
York Region Respite Care
Newmarket, ON
04.2020 - 09.2023
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs and performed laundry duties.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support worker roles.
Team Leader
Blinds To Go
Montreal, QC
10.2017 - 03.2020
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Maintained overall safe work environment with employee training programs and enforcement of safety measures.
Manager/Auditor Intern
L’avalon Hotel and Suites
Ajah, Lekki, Lagos State, Nigeria
09.2011 - 11.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiative.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Project Management Proffessionals Certification - Project Management (in View)
Project Management Institute
Online Course WorkDiploma - Prepose aux Beneficiaires (Personal Support Worker Certification)
College Essor
Montreal, QuebecFour Years Bachelors Of Science - Microbiology
Ambrose Alli University
Ekpoma, Edo StateHigh School Leaving Certificate - O’ Levels
Army Day High School
Edo StatePSW Refresher Course - undefined
Ontario Personal Support Worker Association
03.2023
Skills
- Interpersonal communication
- Interdisciplinary communication
- Quick problem solver
- Documentation expert
- Case management
- Patient management
- Activity planning
- Maintaining privacy
Certification
- Principles for Moving Clients Safely. (PDSB) Certification.
- Law 90 Certification
- Recognition of Learning: Canadian Remote Access for Dementia Learning Experiences + (CRADLE+) July 20 2023.
- Active Registration Alberta Heathcare Directory
- Covid 19 Vaccination-3 doses.
- Up to date CPR/First Aid Certification.
- Up to date Vulnerable sector check.
Languages
English
Native or Bilingual
Accomplishments
In August of 2020, I made employee of the month within 3 months that I joined the company.
Timeline
Health Care Aide
Rosedale Seniors Living
11.2023 - Current
Personal Support Worker
Saint Elizabeth Healthcare Services
06.2022 - 09.2023
Personal Support Worker
York Region Respite Care
04.2020 - 09.2023
Team Leader
Blinds To Go
10.2017 - 03.2020
Manager/Auditor Intern
L’avalon Hotel and Suites
09.2011 - 11.2016
Diploma - Prepose aux Beneficiaires (Personal Support Worker Certification)
College Essor
PSW Refresher Course - undefined
Ontario Personal Support Worker Association
Project Management Proffessionals Certification - Project Management (in View)
Project Management Institute
Four Years Bachelors Of Science - Microbiology
Ambrose Alli University
High School Leaving Certificate - O’ Levels
Army Day High School