Monica Alvarez
Bakersfield
Summary
Dynamic professional with extensive experience in customer service and conflict resolution at Wilson's Suede & Leather. Proven ability to enhance sales through effective visual merchandising and personalized service. Adept at managing inventory and fostering positive relationships, ensuring customer satisfaction and repeat business. Flexible and committed to achieving team goals.
Overview
38
38
years of professional experience
Work History
Elderly Caretaker
Ben Alvarez
Bakersfield
03.2013 - 10.2025
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Responded quickly in emergency situations.
- Helped with mobility issues by providing physical support.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Office Assistant
Normant Security
Wasco
06.2000 - 11.2001
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Typed, formatted and edited correspondence and other documents.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Inventoried and ordered materials, supplies and services.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Equipment Operator
Caltrans
Reseda
01.1991 - 12.1999
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Conducted pre-operation checklists on all assigned machines prior to use each day.
- Transported material from one location to another using dump trucks and other vehicles.
- Removed tools and machinery from job site to secure at end of shift.
- Positioned or moved loads in response to hand or audio signals from crew members.
- Used equipment to complete jobs quickly and correctly.
- Assisted supervisors in preparing detailed reports related to completion of assigned jobs.
- Coordinated machine operations with other site personnel to keep materials moving smoothly and prevent accidents.
- Checked equipment for defects before and after shift and submitted report indicating equipment condition.
- Drove flatbed trailer to move equipment between job sites.
- Drove and maneuvered equipment in successive passes over working areas to remove topsoil, vegetation, or rocks.
- Signaled operators to guide movement of tractor-drawn machines.
- Maintained clean driving record to drive construction vehicles to and from work site.
- Participated actively in weekly safety meetings held by the site manager.
- Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
- Loaded and moved dirt, rocks, equipment and materials.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Retail Sales Associate
Wilson's Suede & Leather
Bakersfield
05.1987 - 08.1990
- Provided excellent customer service, resolving issues and answering queries promptly.
- Placed special orders or called other stores to find desired items.
- Processed returned merchandise according to company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Participated in team meetings and training sessions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Demonstrated product features to customers.
- Organized displays to attract customers and promote sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled customer complaints in a professional manner.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Associate of Arts - Paralegal Studies
Kaplan University
Davenport, IA06-2012
Skills
- Customer service
- Cash handling
- Visual merchandising
- Sales techniques
- Inventory management
- Conflict resolution
- Time management
- Positive and professional
- Flexible schedule
- Creative thinking
- Professional demeanor
- Returns and exchanges
Timeline
Elderly Caretaker
Ben Alvarez
03.2013 - 10.2025
Office Assistant
Normant Security
06.2000 - 11.2001
Equipment Operator
Caltrans
01.1991 - 12.1999
Retail Sales Associate
Wilson's Suede & Leather
05.1987 - 08.1990
Associate of Arts - Paralegal Studies
Kaplan University