Monica Alize Barragan

Direct patrons where to specifically line up to board shuttles headed to the Hollywood Bowl

Take the patrons shuttle ticket or cash payment and board them on the busses

Count and note how many patrons left on each bus sent to the Hollywood Bowl Event

Manage an average of 400 patrons per Hollywood Bowl concert

Guide and communicate with my team to make sure our plan is executed efficiently

Create handcrafted beverages and maintain high product quality standards

Provide excellent customer service and build positive connections with guests

Handle cash transactions and operate the POS system accurately

Train new baristas and assist in maintaining store organization and efficiency

Recruit, hire, train, and develop staff, including shift leaders, servers, cooks, and support team members

Implement and enforce company policies, health codes, and safety regulations

Build relationships with vendors and negotiate pricing when possible

Ensure staff compliance with food safety standards (ServSafe, HACCP, etc.)

Manage budgets, labor costs, food costs, and operational expenses to meet profitability goals

Identify operational gaps and create action plans to improve efficiency and profitability

Consistently met or exceeded sales targets through product knowledge and guest engagement

Demonstrated flexibility by rotating between box office, concessions, and usher positions as needed

Resolved guest concerns promptly and professionally, maintaining AMC’s high standards of hospitality

Resolved customer concerns and ensured guest satisfaction

Managed scheduling and delegated daily tasks to team members

Processed large restaurant orders and assisted in inventory management

Supported payroll operations and maintained accurate financial records